Customer Stories of CX in action
A global transportation leader sought to create a seamless CX by transitioning from its legacy system into a cloud-based platform with global reach, flexibility and cost-based pricing
To help a global transportation leader reimagine its customer experience, we designed a new consumption-based CX model
In 18 months, Tata Communications migrated 8,400 agents to its platform as part of a consumption-based customer experience model
Our client saw an increment in the size of their loyal customer base by offering consistent and personalised experiences across all channels
This resulted in a positive ROI, reducing the capital investment needed, as well as lowering operating costs and management fees
Embracing omnichannel CX, investing in a consumption-based model, and working with partners like Tata Communications can drive growth and profitability for businesses
KNOW MORE