Stakeholder dialogue plays a critical role in our innovation investments, enabling Tata Communications to create opportunities to design services and solutions, with high growth potential. Indeed, our ongoing discussions with our stakeholders are essential for our business operations and our corporate responsibility process, as also our yearly materiality assessment process.
We have identified our stakeholders as those persons, groups, or organisations that are directly impacted by our activities, as well as those persons, groups, or organisations that can reasonably be foreseen to be impacted by our activities.
A planned system of engagement exists to ensure the timely communication of accurate and relevant information to, and interaction with, each stakeholder group, in a consistent manner.
Customers
Employees
Investors and Shareholders
Regulators
Communities and NGOs
Media and Analysts
Suppliers
Key concerns
How we engage and frequency
Value created
Customers
Customer feedback, or as we call it, ‘the voice of customer,’ is key to process improvements, quality enhancement, service performance, and cost optimisation
Key concerns
How we engage and frequency
As needed: Targeted customer interaction, feedback sessions, CXO connect, the bid review process, sales and account manager feedback, Gartner peer insights, mailers
Continuous: Website, social media platforms
Annual: Customer satisfaction survey, customer connect
Value created
Employees
Our people are at the core of our business. They are our biggest strength and differentiator
Key concerns
How we engage and frequency
As needed and continuous: Town halls, webcast, project or operations reviews, video conferences, audio conference calls, GMC roadshows, newsletters and events
Quarterly: Coaching reviews
Value created
Investors and shareholders
As providers of capital, they are key to our growth and expansion plans
Key concerns
How we engage and frequency
As needed: Press releases and press conferences, e-mail advisories, facility visits, in-person meetings, investor conferences, non-deal roadshows, conference calls
Quarterly: Financial statements, earnings call, exchange notifications and press conferences
Annual: Annual General Meeting, Annual Report
Value created
Regulators
Key for ensuring compliance, interpretation of regulations, and uninterrupted operations
Key concerns
How we engage and frequency
As needed and continuous: Statutory compliances filings and meetings, new engagements, HR and labour compliances, senior management and PR team meetings
Value created
Communities and NGOs
A harmonious relationship with the communities, where we operate, is key to our social license to operate; they are our partners in progress
Key concerns
How we engage and frequency
As needed and continuous: CSR team and partner meets, volunteering, engagement exercises like DRIVE Week, baseline and benchmark studies
Value created
Media and analysts
Improving the understanding of industry’s positive impact on sustainability and climate change, and the drivers for further development
Key concerns
How we engage and frequency
As needed and continuous: Press releases and press conferences, media interviews, e-mail advisories, exchange notifications, media or analyst events, analyst briefings, relationship building meetings, website and social media posts and updates
Quarterly: Financial statements and earnings call
Annual: Annual General Meeting, Annual Report
Value created
Suppliers
Our operations are closely linked with the timely availability of services that we source. These, in turn, have a material impact on the efficiency of our service delivery
Key concerns
How we engage and frequency
As needed: RFIs/RFPs, empanelment process
Continuous: Transactional meetings, periodic reviews, surveys
Value created