Our sustainability roadmap has been formulated based on the inferences we gathered from the materiality assessment and stakeholder engagement processes. We are continuously updating our targets with long-term, ambitious goals as per our materiality matrix.
| Key pillars |
 FY 2022-23 targets |
 FY 2021-22 performance |
|
|---|---|---|---|
 |
Zero harm | ||
| Zero fatal accidents | Zero fatalities |
Zero fatalities |
|
| Loss time injuries (LTIs) | 50% reduction (w.r.t FY 2019-20) |
Z11 LTIs (26% reduction w.r.t FY 2019-20) |
|
| Health and safety management system | All major facilities to be externally certified
on occupational health and safety
(ISO 45001:2018) |
10 facilities in India successfully cleared surveillance audit, and 2 new facilities to go for certification audits in Q1 FY23 |
|
 |
Nurturing human capital | ||
| Gender diversity | Increase in gender diversity to 23% |
21.70% |
|
| Great Place to Work certified | Become a Great Place to Work in all major
geographies |
Won Great Place to Work certification in 6 countries - India, Hong Kong, UK, Singapore, US, and Canada |
|
| Average learning hours | People development and skills enhancement – average 7 learning person-days/year |
6.64 learning person-days/year achieved |
|
 |
Climate change | ||
| Increase in use of renewable energy | 65% increase in renewable energy (RE) procurement (w.r.t FY 2019-20) for India (non-IDC operations) |
45% increase in RE capacity from FY 2019-20 |
|
| Energy consumption | 7% Y-o-Y power consumption reduction by enhancing energy efficiency for India |
5.57 MU energy saved (100% of FY 2021-22 target) |
|
| Carbon abatement at the customers’ end | Measuring carbon savings at the customer end, resulting through the use of low carbon products and services |
6:1 Carbon emissions saved for customers as compared to our Company’s operational emissions (Scope 1 and Scope 2) in FY 2020-21 |
|
| Carbon disclosure project (CDP) | Achieve ‘A’ band in the CDP |
Achieved ‘B’ score (management band) in CDP response 2021 |
|
 |
Resource conservation | ||
| Water consumption | 15% reduction (w.r.t FY 2019-20) in water consumption |
17% water savings achieved as compared to FY 2019-20 |
|
| Rainwater harvesting | Implementation of rainwater harvesting projects |
Rainwater harvesting projects were kept on hold, and were planned to initiate in FY 2022-23 |
|
| Plastic waste | Ban on single-use plastics within Tata Communications facilities |
Ban on single-use plastics has been implemented |
|
| ISO 14001 recertification | Effective implementation and external
recertification of all major facilities on
Environment Management System (ISO
14001:2015) |
Completed |
|
 |
Empowering communities | ||
| Beneficiary outreach | Reach out to 1 million lives
(directly and indirectly) between
FY 2016-17 and FY 2021-22 |
1.6 million total beneficiaries outreached from FY 2016-17 - FY 2021-22 (including projects and GEVP) |
|
| Percentage of direct female outreach | Increase in percentage of women and young girls in the total outreach from current 50% to 75% |
We were able to reach only 50% of women beneficiaries out of the total outreach we had made in FY 2021-22 |
|
| Participation in Tata Affirmative Action Programme Assessment | Aim to cross the 450-mark
(currently, in the score band of 400-425) |
Successfully completed TAAP assessment, and we had made a triple band jump from 400-425 score to 475-500 score |
|
| Community projects yielding carbon offsets | Pilot one carbon community offset project by FY 2023-24 |
2 projects (smart cookstoves and afforestation) were initiated at Jharkhand, Orissa, Meghalaya, and Maharashtra with the potential to provide ~25,000 carbon credits in FY 2026-27 |
|
 |
Global employee volunteering | ||
| Employee volunteer participation globally | 170% Y-o-Y increase in the number of employee-volunteers globally (11,030 volunteers by FY 2022-23) |
46% of the target achieved (*4,039 volunteers participated) |
|
| Per capita volunteering hour | Increase in per capita volunteering hours to
3 hours/volunteer |
Achieved 1.8 per capita volunteering hours in
FY 2021-22 |
|