KPIT Cummins partners with
Tata Communications to enhance its customer
experience, productivity and optimise costs
KPIT Cummins is a leading product engineering and solutions company. Headquartered in Pune, India, the company has 20 offices and 8500 employees across the globe. With over 99% of its customers outside India, especially from United States, Europe, and China, it has been growing at 40% every year.

KPIT Cummins partnered with Tata Communications, a leading provider of network, voice and video services globally, to enhance its customer experience, productivity and to optimize cost.

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Improved customer experience and business impact

KPIT Cummins now effectively demonstrates its capabilities to customers; easily talks to onsite colleagues and customers, thus increasing collaboration. The services interoperate, for example, Telepresence integrates with traditional video conferencing systems enabling customers to meet with the KPIT offshore teams in high definition quality from the comfort of their offices or even laptops.

Increased productivity

The integrated infrastructure improves the overall productivity. Most internal meetings such as sales, HR, finance, business, quality reviews, and appraisals happen via Telepresence adding to efficiency and productivity.

Reduced communication and travel cost

By consolidating data, voice, and video services, KPIT improves communication and collaboration. In addition, it has seen a dramatic reduction in travel costs by almost 25%.

Tata Communications implemented this project swiftly delivering superior reliability of the network with flexible global invoicing and billing.

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