Global producer of specialty chemicals with 170 manufacturing sites, some in remote locations, had big network issues. With 16 MPLS providers, the firm’s global WAN was expensive and hard to manage. Streamlining voice and UC provision was necessary to better handle worldwide calls to the contact centre while supporting internal conferencing.
The company chose an IZO™ Prime Hybrid Enhanced WAN solution, with DPS and app recognition, from Tata Communications. The platform combines highly-secure MPLS connections and Internet links, supporting a planned move to AWS public cloud. Global SIP Connect lets customers easily reach the contact centre, and facilitates conferencing anywhere in the world.
Using a single provider has simplified management, reduced IT costs, and enabled an active/active WAN architecture with circuit optimisation. Customer service has improved with reliable incoming calls delivery to the contact centre from across the planet. Employees can collaborate more effectively, thanks to better voice and call functionality.
“I didn’t expect deployment to be so simple. Tata Communications absorbed all the pressure and delivered advanced hybrid WAN and voice solutions to support customer service and collaboration. That even extends as far as China and Latin America.”
Chemical Manufacturing Company Spokesperson