KPIT Cummins

For KPIT Cummins, our OTT Network delivers cost-effective connectivity to offshore development teams

Case study

KPIT Cummins

THE CHALLENGE:

KPIT Cummins is global technology and product engineering company that was looking for a solution to enhance customer experience and improve productivity across its business.

There were a number of challenges facing KPIT Cummins, which Tata Communications were able to identify and help solve. The company suffered from multiple suppliers offering site-to-site VPN services, making the management and monitoring of the service overly complex.

They also needed a global technology infrastructure that would allow them to better serve customers worldwide

Underpinning these changes was also the need for cost-effective connectivity to offshore development teams, as well as a solution to prohibitively expensive back-up connectivity that was causing provisioning issues to the organisation.

 

 

KPIT Cummins saw a 25% reduction in costs thanks to network consolidation and management

 

THE SOLUTION:

To help KPIT Cummins improve efficiency, Tata Communications implemented a managed Multiprotocol Label Switching (MPLS) solution to carry data over its high-performance telecommunications networks and serving 20 offices.

The solution was integrated with existing IP telephony system, while an internet leased line service offering 100Mbps with dual last-mile redundancy, was also created.

On the ground, a 20-room telepresence video conferencing infrastructure was installed, along with the deployment of a video client application on devices for employees working on the move, helping enhance collaboration regardless of location.

 

THE RESULT:

KPIT Cummins has found that it now has greater accountability across its network due to the single vendor for fully managed solution.

At the same time, the business has seen a 25% reduction in running costs thanks to network consolidation, so helping improve efficiency, productivity and work flow.

Video conferencing capabilities have enabled a better customer experience, while improved collaboration facilities have seen a marked increase in productivity and efficiency. Inter-office communications are now free on-net, while the need for reduced travel of employees has further reduced costs.

 

“We’ve not yet seen downtime on any of the MPLS links from Tata Communications. It’s 100% reliable, with complete availability of services. What’s more we’ve seen a 20 – 25% reduction in costs.”

Mandar Marulkar, AVP, Head of IT and Chief Information Security Officer

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