Modern Family Doctor Case Study

Modern Family Doctor Convenes IZOTM Private Cloud to Ensure Uninterrupted Access to Patient Records

Case study

Modern Family Doctor Case Study

Modern Family Doctor is revolutionising healthcare in India by delivering one-stop, trustworthy, and affordable medical facilities, wherever the patient can best avail these – home, office, or clinic. A highly specialised team of physicians, specialists, nurses, and pharmacists work with state-of-the-art centralised medical informatics solutions with integrated electronic medical records to provide the best in healthcare. It further provides its customer base of more than 30 lakhs, with the ease of accessing their medical records including eRx online over a portal as well as mobile app.

 

Expanding aggressively with over 35 clinics and 20 pharmacies spread across Bengaluru and Pune and new ones sprawling at a fast pace, the company’s success depends much on its network performance and availability. Facing frequent outage issues with its previous provider, it decided to migrate its database to Tata Communications, a more promising provider.

 

BUSINESS NEEDS:

  • A robust cloud platform to host the company’s database and applications with guaranteed uptime
  • Affordable platform with minimum capital outlays

 

TATA COMMUNICATIONS’ SOLUTION:

  • IZOTM Private Cloud solution with on-demand scalability
  • 24/7 monitoring and management with no downtime and outage problems
  • High-performance, secure, and available network system backed by 99.99% uptime guarantee

 

IMPACT:

  • A stable, high performance cloud provides quick access to applications, patient records and databases, enabling faster diagnostics and treatment
  • Always-on access to the network and applications enormously enhanced the customer experience, building trust and loyalty
  • The Health Insurance Portability and Accountability Act (HIPAA) compliant cloud solution ensures sensitive patient data protection, thus minimising risks
  • Savings from the pay-per-use model

 

“Tata Communications’ cloud approach for our IT systems is highly specialised and in lockstep with the industry best practices. They assure compliance in every phase of upgrade and implementation, providing us ample opportunities to realign and review internal controls. Tata Communications’ delivery capabilities not only improved our technical systems but also reduced the future cost of maintenance and implementation.”

Suresh Babu B, Chief Operating Officer, Modern Family Doctor

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