TATA COMMUNICATIONS’ ONE-STOP SHOP MET BOTH THE NEEDS WITH MICROSOFT OFFICE 365 AND INSTACC GLOBAL™.
To keep up with a dynamic, fast-paced business landscape and up its game in this era of customer centricity, Personiv was looking to adopt new-age technologies that would enable it to continue maintaining its position of being a premium outsourcing provider. Understanding the fact that providing a personalized & enhanced experience to its clients and customers alike and having a superior enterprise-wide collaboration tool are critical growth drivers, the company wanted to be at the forefront of digital revolution by leveraging most innovative solutions while driving business efficiencies.
Microsoft Office 365 was chosen as the collaboration solution, while a Tata Communications hosted Cisco-powered InstaCC Global™ platform provided powerful omnichannel contact center functionality.
With the application of these tools Personiv has witnessed significant results. Agent productivity has risen significantly, first-call resolution rate has been northbound as calls are managed in one queue which is spread across multiple sites and operational efficiency has improved. This has resulted in Personiv building a stronger customer trust and loyalty.
“With Tata Communications, geographical reach is never a problem and the highest quality is assured.”
Abdul Gani Imtiaz, AVP Information Technology, Personiv