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Yatra case study

“HOW CAN WE IMPROVE NETWORK EFFICIENCY AND SECURITY TO KEEP PACE WITH BUSINESS GROWTH?” ASKED A LEADING ONLINE TRAVEL COMPANY.

Case study

Yatra case study

AN INTEGRATED SOLUTION COMPRISING IZO™ SDWAN AND GSIGS SECURITY ENABLES NEWFOUND FLEXIBILITY TO ELEVATE THE CUSTOMER EXPERIENCE.
 

CHALLENGE:

Along with the burden and expense of managing on-premise firewalls, the Yatra IT team had to arbitrate between four service providers whenever there was network downtime, while multiple Internet access points opened potential cyberattack loopholes.
 

SOLUTION:

IZO™ SDWAN from Tata Communications tracks critical applications and dynamically adjusts the network for improved performance. Centralised Internet access protected by a Global Secure Internet Gateway Service (GSIGS) foils Internet-borne and other cybersecurity threats.
 

Results

By consolidating suppliers to a single Tata Communications managed service, Yatra customers are enjoying a superior experience. There’s been a take-off in IT productivity. Network and security issues and business-affecting downtime are now things of the past.

  • Two-thirds reduction in customer query handling time
  • Halved effort to solve network and security issues
  • 60% increase in staff productivity
  • 99.9% IZO™ SDWAN and GSIGS SLAs unfailingly met

“Our choice of Tata Communications was based on two facts. First, it had the innovative products we needed. Second, it could manage the entire technology stack right down to the last mile connection.”

Harneet Seistani, Deputy General Manager, Infrastructure, Yatra Online

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