The CII Award for Customer Obsession 2018, powered by Tata Communications, was a unique platform to bring together and recognize organizations that have gone the extra mile to promote customer-centricity across the value chain. The award ceremony held on 22nd January 2019 in New Delhi, felicitated 26 organizations across three service-excellence categories. Additionally, there were special recognitions for enterprises that are successfully leveraging digital technologies to deliver superior customer experience.
The inaugural address was delivered by Kiran Karnik (Chairman, Customer Obsession Award Jury & CII National Committee on Telecom and Broadband), Col Suhail Zaidi (Head, ICT, CII), Nalin Kohli (Co-Chairman, CII National MSME Council) and Vandana Mehra (Vice President, Service Delivery Management, Tata Communications).
There were two panel discussions, with one moderated by Krishan PM (Principal Counselor- Business Excellence & Head LSS, CII Institute of Quality) on the topic “Adopting Customer Centric Culture within the Organization” and the other moderated by Amit Sinha Roy (VP, Marketing & Communications, Tata Communications) on the topic” Digital Transformation for Enhanced Customer Experience”
The jury for the awards included senior industry leaders as well as officials from CII, who conducted a comprehensive and objective assessment, with well-defined methodology as per the CII IQ Excellence Framework for Managing Customer Experience.