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Tata Communications Payment Solutions Limited

Tata Communications Payment Solutions Limited (TCPSL) formerly known as Tata Communications Banking InfraSolutions is a wholly owned subsidiary of Tata Communications.

We are one of the fastest growing Payment Solutions specialists in India with presence in B2B and B2C offerings. TCPSL's service offering is based on deep domain experience of the banking sector backed by Tata Communications' highly resilient and secure global infrastructure and managed services credentials.

TCPSL's B2B Offerings

TCPSL is deeply committed towards providing state-of-the-art payments technology and highly effective processes built around that technology to its customers and onwards to the end users of its services. TCPSL focusses on solutions that are the most pertinent and value creating for the market it operates in. Over its four plus years of operations TCPSL has built a strong track record in deploying a wide portfolio of financial services for banks such as:

End-to-End ATM Outsourcing

TCPSL offers 2 core ATM Management Services:

New ATM Deployment Services:
  • Site Identification
  • Site preparation including complete site buildup including all assets, visual merchandising, ATM Signage, Project Management
  • ATM installation and site equipment installations like UPS, AC
  • Digital Video Surveillance at Sites
  • Connectivity of ATM Sites
  • Operationalize the ATMs
  • Analytics and MIS
  • ATM Switching & Driving
Managed Services for Existing ATMs:

  • ATM monitoring backed with pro-active and reactive ATM Remote
  • Event & Incident management
  • Vendor management
  • Cash Forecasting & Optimisation
  • Cash Replenishment and Management Services
  • First Level Maintenance, Second Level Maintenance
  • Network management
  • Consumables Management
  • Caretaker, housekeeping and site maintenance etc.,
  • ATM Switching & Driving

End-to-End Point Of Sale (POS) Acquiring Solutions

End-to-End POS Management: TCPSL is one of the leading POS managed services provider in the country, managing over 200 million transactions. We offer end-to-end POS Enablement and Management services like:

  • NAC & Connectivity Services
  • Network setup and management
  • Terminal installation and support, merchant and terminal registration
  • Transaction processing, reconciliation, settlement & reporting
  • Operational Training
  • Helpdesk Support
  • Consumables Management
  • POS Device Driving


Managed Core Banking Solution

Managed Core Banking Solution: TCPSL offers integrated core banking solutions to our clients comprising world class data centers and network coupled with customized Core Banking Applications. We offer flexible price models that give our customers cost efficiencies; a single window solution with Industry Standard Service Level Agreements (SLA's) backed with robust Support Infrastructure with pan India footprints

Managed Core Banking Solution:

  • World Class Data Centre & Network infrastructure i.e Primary and Disaster Recovery Sites
  • Hardware Infrastructure, Data Centre like Servers, Storage, Support Software like OS, DBMS etc
  • Network Infrastructure i.e branch connectivity, branch infrastructure, firewalls, routers/switches
  • Complete Management of Infrastructure at a central site, i.e.
    1. Application Hosting & Management
      Server Management
      OS/DB management
      Centralised Backup
      Business Continuity Planning
      Managed Security Services
  • 24 x 7 Proactive Monitoring and Customer Helpdesk Support Mechanism


Financial Inclusion Solutions

Financial Inclusion: Since Financial Inclusion is a key priority in the country today, financial institutions can leverage the TCPSL infrastructure to support their micro finance initiatives and rural coverage as well.

TCPSL offers host of financial inclusion services like:

  • In-house technology solution for urban and rural financial inclusion
  • Transaction switching, device management, card issuance and lifecycle management, clearing & settlement, biometric authentication, helpdesk, etc.


Card Issuance and Management

Card Issuance and Management: TCPSL offers Card issuance and management through S1's Postilion switch which is hosted at TCL's Tier-3 Secure Data Center at Mumbai. The Disaster Recovery site is hosted at TCL's Tier-3 Data Center at Hyderabad. As it is a 'shared' switch, it is available "On Tap" and it is highly cost effective for our customers.
TCPSL offers issuance and management of prepaid, debit, credit and loyalty cards.

Service offerings cover:

  • Application Form Data Entry & Validation
  • Card Data Preparation & Emboss File Generation
  • PIN Generation & Printing
  • Statement Generation & Printing
  • Fee & Limit Management
  • Cardholder Helpdesk
  • Authorization Processing
  • Risk & Fraud Management
  • Alerting & MIS Reporting
  • Incoming & Outgoing File Processing
  • Clearing, Settlement & Reconciliation
  • Emboss / Card Personalization File Generation
  • Courier and Dispatch of Card & PIN Mailer
  • Chargeback & Dispute Management


New Offerings:

Dynamic Currency Conversion (DCC)

TCPSL offers an advanced Dynamic Currency Conversion(DCC) module as part of the Payment Switch Infrastructure which supports DCC@POS as well as DCC@ATM. This offering can be used by an Acquirer Bank to offer 'Instant' Currency Conversion services to overseas cardholders providing customers the choice of accepting or rejecting DCC and providing the Bank with additional revenue from the Forex Markup.


Value Added Services on POS

TCPSL aims at providing the merchant with more than a 'plain vanilla' Payment Terminal which is capable of offering various additional services to cardholders. This gives the merchant an opportunity to generate additional footfall and earn additional revenues through the VAS offerings. Value added Services offered on POS are :

  • Cash @ POS
  • Bill Payment
  • E-Topup
  • Prepaid / Gift Cards
  • Ticketing


Internet / Mobile Payments Gateway

TCPSL's Payment Switch Infrastructure is capable of processing multi-regional, multi-currency e-commerce & transactions for Merchants. Multi-currency acquiring and dynamic currency conversion are features built-into the portal for a global market place.


End-to-End Reconciliation System

TCPSL's Reconciliation System provides end-to-end functionality to both Issuer & Acquirer Banks with 4-way matching capability, Cash-in-ATM reconciliation, GL reconciliation etc.


Hosted applications (Cheque Truncation System (CTS) etc.)

TCPSL has partnered with world-class Cheque Truncation System (CTS) solution provider to equip Banks with the technology & processing support required to benefit from RBI's CTS Clearing Infrastructure.


Payments Collections Platform

TCPSL has an advanced collection platform which is capable of accepting payment in terms of cash, cheque, demand drafts, cards etc. on a wide variety of portable devices so that the credit can be recorded instantly and a receipt issued to the customer.

TCPSL enables its customers to focus on their core business of acquiring and servicing customers while freeing the client's resources from non-core activities like technology and infrastructure management of their channels.

TCPSL's B2C Offerings

  • "Indicash" - India's first White Label ATMs

TCPSL's network of White Label ATMs under the brand name 'Indicash - A Tata Product'; licensed by the Reserve Bank of India (RBI), marks its foray in the B2C space. With this it holds the distinction of being the first White Label ATM service provider in the country that will further the RBI's vision to drive ATM penetration in the country.

TCPSL will be deploying nearly 15,000 ATMs pan India over 3 years of which around 67 per cent ATMs would be in semi urban and rural areas and the remaining 33 per cent would be deployed in metro and urban markets.

This network of White Label ATMs, backed by the impeccable Tata brand is expected to revolutionize the payments industry in the country and usher in a new era of customer convenience.

Today, Tata Communications Payment Solutions is:

  • One of India’s  largest ATM managed services provider
  • One of the leading Point of Sale Managed services provider
  • India’s first White Label ATM Service Provider