Scalable UCaaS solutions with Microsoft Direct Routing support

Deployable UCaaS solutions for direct routing with Microsoft are the key to the successful functioning of businesses. UCaaS unified tools in one hub and spoke, while Direct Routing links into Microsoft Teams. Such solutions are flexible, expandable, and can incorporate new advances into the environment, offering valuable opportunities for organisations, such as flexibility, cost reduction, and new AI-based features.

Some of the key attributes are as follows: Security, throughput, availability, and integration into systems. The UCaaS market, valued at $71.56 billion in 2023, is projected to reach $262.37 billion by 2030. This article discusses these aspects to achieve the best direction for deploying scalable UCaaS and Microsoft Direct Routing.- 

Understanding UCaaS and Microsoft Direct Routing

Understanding UCaaS (Unified Communications as a Service) and Microsoft Teams Direct Routing is crucial for modern business communication. Microsoft Teams Direct Routing provides a Public Switched Telephone Network connection (PSTN) for Teams users, allowing them to make and receive voice calls within the Teams application. 

This reliable UCaaS solution improves and expands the efficiency of communications; it is easy to manage and affordable and makes it easy to extend the UC as needed without having to make a large initial investment with a subscription model instead. 

UCaaS helps business organisations connect and facilitates cooperation with colleagues/employees and organisations to enhance their working results.

Importance of scalability in UCaaS solutions

As your firm grows, a UCaaS architecture enables the convenient integration of users or additional resources and extra communication endpoints. It is especially important for organisations with a high volume of necessary communications during certain months of the year, for example, during Christmas and New Year sales or during the period when taxes are to be filed. 

Further, the scalability ensures that the system continuously performs satisfactorily despite the amount of use it is subjected to. Ordinary users will not have to endure excessive connection queues or be disconnected due to the high system traffic, which will make the service comfortable for all participants. The ability to scale your UCaaS solution down the line is most beneficial for your organisation's future, and choosing UCaaS, keeping this in mind will be helpful.

Benefits of scalable UCaaS solutions with Microsoft Direct Routing support

The benefits of scalable UCaaS (Unified Communications as a Service) solutions with Microsoft Teams Direct Routing support:

Flexible growth

• Organisations constantly expand; you can easily integrate new users, devices, and endpoints.
• Facilitates easy transition, especially when hiring is in progress in the team or a new office branch is being established.

Cost efficiency

• Buying only what you require cuts down additional expenses.
• Analyse user needs and adjust capacity in relation to expenses.

As a Microsoft Teams Direct Routing partner ranked among the top global providers, Tata Communications provides end-to-end connectivity with coverage for 190+ countries and demonstrated 99.999% uptime throughout the year. It also provides a 40% cost advantage over normal telephony and solutions for team collaboration and field services.

Key features of scalable UCaaS solutions with Direct Routing support

Here are the key features of UCaaS solutions that offer scalability along with Microsoft Teams Direct Routing support:

Performance assurance

• Able to perform well at a steady pace with adequate reliability – the call never drops or is interrupted.
• Direct routing improves overall voice experience and availability, whereas Teams is used as the encompassing platform.

Business continuity

• Protects companies against disaster and ensures that delicate business operations are executed without disruption.
• They can also handle additional load during events such as peaks and other complications without breakdowns.

Implementation considerations for scalable UCaaS solutions with Direct Routing

When implementing scalable UCaaS (Unified Communications as a Service) solutions with Direct Routing, key considerations ensure a smooth transition:

• Assess business needs: It is crucial to evaluate communication needs, both in terms of organisational goals and potential for growth in the foreseeable future.

• Integration with existing systems: Full compatibility with primary business tools and applications, including CRM and e-mail, aid in creating constructive synergy.

• Network readiness: Assess the appropriate network for UC to deliver UCaaS based on strategic considerations of bandwidth, QoS, and performance.

• Security and compliance: Security should be of the utmost importance through effective practices such as strong encryption, especially on unique devices, and compliance with standards required in various industries.

• User training and adoption: Provide extensive training to users so that they can effectively use UCaaS solutions and fully reap their advantages.

Conclusion

As the UCaaS market expands, businesses must effectively solve issues such as technology scalability, information safety, and user adoption to fully achieve the potential of these solutions. 
Of all the providers, Tata Communications ranks among the best – if not the best – in terms of international connection, traffic cost optimisation, and communications collaboration. This is for organisations that need to quickly and successfully transition to large-scale UCaaS with direct routing. Contact us now for scalable UCaaS Solutions!