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Tata Communications launches InstaCC Global™, a cloud-based Contact Centre as a Service (CCaaS) on Cisco’s Hosted Collaboration Solution framework

Cloud contact centre as a service provides up to an estimated 30% TCO* savings for global businesses

Orlando – March 16, 2015
Tata Communications, a leading provider of A New World of CommunicationsTM, today announces the launch of InstaCC GlobalTM, a true cloud platform for multi-channel contact centre services, powered by Cisco® Hosted Collaboration Solution (HCS).

One of the first deployments of its kind, the InstaCC GlobalTM solution enables businesses and outsourced service providers to manage contact centre requirements worldwide, across multiple delivery centres, with consistent customer experience and complete control. Delivering a cloud service based on Cisco® HCS from multiple data centres on Tata Communication’s tier 1 network, InstaCC Global allows contact centre businesses to achieve the  uptime, performance, scalability, and resiliency needed for business critical applications with minimal up-front investment, and the flexibility to ramp costs with usage.

InstaCC GlobalTM is a complete solution for global contact centre requirements. It delivers the full functionality of Cisco’s HCS solution, enabling a multi-channel contact centre experience on cloud-based Voice Portal. Customer administrators enjoy unprecedented levels of visibility and control through unified reporting and unified management portals. Because the solution operates as a single global service, delivered from multiple locations worldwide, customers can flexibly manage workloads across multiple in-house and out-sourced delivery centres with no disruption to operations or to their customers. Integration to the customer’s preferred CRM, recording and WFO platforms can also be maintained, even as delivery centres change.

Anthony Bartolo, President, Unified Communications and Mobility, Tata Communications, says, “Tata Communications’ global connectivity and network services are a huge advantage in bringing cloud contact centre solutions spanning emerging markets across Asia, and the developed US and European markets. Our platform uniquely positions us to manage capacity depending on need and cater real-time to changing business demands – providing a compelling alternative to the traditional, on premise contact centre model.”

InstaCC GlobalTM is built on Tata Communications’ global tier-1 IP network spanning 190+ countries. The company owns and operates the largest wholly-owned subsea cable network in the world, with services carrying over 50 B minutes of voice traffic annually and over 24% of the world’s Internet routes. With this as a foundation, and the HCS platform operating from 4 of Tata communications’ globally distributed data centres, InstaCC Global delivers un-rivalled service levels for uptime and performance. Now organisations can achieve global reach and carrier-grade scalability and resiliency for their contact centre operations without major capital investment. InstaCC’s subscription-based, per agent model lets operational costs scale up or down with demand, enabling organisations to realise TCO savings up to 30%.

Chris Botting, General Manager of Collaboration Business Applications Business Unit, at Cisco says, “Cisco is pleased that Tata Communications Limited has based their InstaCC GlobalTM on Cisco HCS. Tata Communications’ world-wide delivery capability enables them to target many previously unserved and underserved markets.”

Tata Communications will be showcasing InstaCCTM together with its next generation Unified Communications portfolio at Enterprise Connect 2015 [Booth: 1621: March 16th – 18th, Orlando]

For more information, visit: www.tatacommunications.com/IG

Twitter hashtag: #onyourterms

 

*Cost savings may vary based on number of seats and locations served
1. Cisco report (pls hyperlink or mention the exact nomenclature)


 

FOR IMMEDIATE RELEASE

Natalie Chak
Tata Communications
+44 (0)7833 043 779
natalie.chak@tatacommunications.com

PRESS RELEASE

Paul Crouch
Hill & Knowlton Strategies
+44 (0)20 7413 3713
paul.crouch@hkstrategies.com


About Tata Communications

Tata Communications Limited (CIN no: L64200MH1986PLC039266) along with its subsidiaries (Tata Communications) is a leading global provider of A New World of CommunicationsTM. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.

The Tata Communications global network includes one of the most advanced and largest submarine cable networks and a Tier-1 IP network with connectivity to over 240 countries and territories across 400 PoPs, as well as nearly 1 million square feet of data centre and collocation space worldwide.

Tata Communications’ depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services and leadership in global international voice. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India.

http://www.tatacommunications.com

Forward-looking and cautionary statements

Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications’ expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications Limited’s Annual Reports. The Annual Reports of Tata Communications Limited are available at http://www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.


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