“Given today’s increasingly hybrid model of work and digitalised enterprises, it’s imperative to integrate the human interactions with digital experiences for business success. Enterprises cannot truly succeed alone anymore – the integration needs to span the entire ecosystem of employees, customers, supply chain, and business partners. That creates a hyperconnected ecosystem where collaboration reigns supreme.”

"Businesses operate in the hyper connected world. And in that ecosystem, investment in digital is critical- and to what end? To drive borderless and frictionless growth, bring innovation in products and services that deliver superior experiences, to become efficient and improve productivity, bring business agility and to manage risks in this complex fast changing environment."

"Digital collaboration helps us to boost productivity, enabling employees to collaborate from any location at any time. Streamlining processes between departments e.g., Manufacturing, sales, marketing, procurement, IT can create an agile organisation that is quickly able to respond to market needs. Additionally, connecting customers with the right team member can reduce the time and resources needed for customer care, meaning fewer employees can service more customers without sacrificing quality. Our system allows for faster communication, file sharing, document collaboration, and task management; all of which can help employees to stay organised and on track. Additionally, our system helps to reduce the need for long, physical meetings and encourages collaboration across different departments and countries. All these features help to save time, increase productivity, and improve the overall efficiency of our employees.”

“There are many benefits of having a great CX strategy but the most important advantage it gives us is that it allows us to collect data about its customers in order to better understand their needs and wants. Vehicles are no longer a luxury in today's world. They are a necessity, and we cater to our customers’ every needs. But the services that we are offering must evolve continuously. For this we need to connect with them and have a deep understanding of their needs and requirements. This is why we have various digital channels across multiple geographies. Automotive industry is no longer limited to brick-and-mortar model. Having all the multiple channels of customer engagement and many different points of a customer lifecycle is a necessity rather than an advantage. That is how we are building loyalty among our customer bases.”

“Reliable and resilient digital transformation can only be accomplished if it is built on a secure system. Organisations and their customers are left vulnerable by ignoring cybersecurity in their rush to digitise. As a result, cyber security must be integrated into vendor activities, operational processes, and customer relationships. Staying ahead of the cyber-threat management curve is critical for organisations to ensure robust asset management practise and resilience against cyber threats, as well as to create business value.”