Tata Communications Recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS 

Mumbai, INDIA, June 28, 2024

Tata Communications today announced its recognition as a Niche Player in the 2024 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS).


Throughout the year, Tata Communications has enhanced its offerings to deliver secure, reliable, and innovative communication solutions to enterprises worldwide. In the latest report, Gartner® recognises Tata Communications for its CPaaS solutions, based on its Ability to Execute and Completeness of Vision.


In October 2023, the company completed the acquisition of global CPaaS provider Kaleyra, significantly enhancing the service offerings and competitive positioning of its suite of products for customer interactions.


“Being in the Magic Quadrant, for the first time, in our opinion, reflects the growth that we have experienced from A2P messaging provider to a trusted CPaaS platform and now a 360 degrees CX [Consumer Experience] player offering Contact Centre, SMS, WhatsApp, RCS, Voice, chatbots, Video, and more,” expressed Mauro Carobene, Head of Customer Interactions Suite at Tata Communications. “Our mission is empowering businesses to elevate their interaction strategies, and we are pleased to be recognised by Gartner®, a well-respected authority in the technology space.”


Gartner, Magic Quadrant for Communications Platform as a Service, Lisa Unden-Farboud, Ajit Patankar, Pankil Sheth, Brian Doherty, 24 June 2024.


GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.


Tata Communications has also been recognised as a Leader in the 2024 Gartner® Magic Quadrant™ for Global WAN Services for the 11th consecutive year. (The 2024 Gartner® Magic Quadrant™ for Global WAN Services report was published as Magic Quadrant for Network Services, Global from 2015-23 and as Magic Quadrant for Global Network Service Providers from 2012-14.)


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Tata Communications Media contact:
Lori Perkins


About Tata Communications


A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a global digital ecosystem enabler powering today’s fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables digital transformation of enterprises globally with collaboration and connected solutions, core and next gen connectivity, cloud hosting and security solutions and media services. 300 of the Fortune 500 companies are its customers and the company connects businesses to 80% of the world’s cloud giants. For more information, please visit www.tatacommunications.com

Forward-looking and cautionary statements Certain words and statements in this release concerning Tata Communications and its prospects, and other statements, including those relating to Tata Communications expected financial position, business strategy, the future development of Tata Communications’ operations, and the general economy in India, are forward-looking statements. Such statements involve known and unknown risks, uncertainties and other factors, including financial, regulatory and environmental, as well as those relating to industry growth and trend projections, which may cause actual results, performance or achievements of Tata Communications, or industry results, to differ materially from those expressed or implied by such forward-looking statements. The important factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements include, among others, failure to increase the volume of traffic on Tata Communications’ network; failure to develop new products and services that meet customer demands and generate acceptable margins; failure to successfully complete commercial testing of new technology and information systems to support new products and services, including voice transmission services; failure to stabilize or reduce the rate of price compression on certain of the company’s communications services; failure to integrate strategic acquisitions and changes in government policies or regulations of India and, in particular, changes relating to the administration of Tata Communications’ industry; and, in general, the economic, business and credit conditions in India. Additional factors that could cause actual results, performance or achievements to differ materially from such forward-looking statements, many of which are not in Tata Communications’ control, include, but are not limited to, those risk factors discussed in Tata Communications Limited’s Annual Reports. The Annual Reports of Tata Communications Limited are available at www.tatacommunications.com. Tata Communications is under no obligation to, and expressly disclaims any obligation to, update or alter its forward-looking statements.    

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