In today’s crowded and competitive market, superior customer service is more important than ever. However, building, managing and maintaining contact centres that serve a global audience can be costly and complex – especially with disparate technologies involving multiple vendors.
Enterprises are looking to Tata Communications to provide a consistent, reliable solution – and with InstaCC™ Global we’ve done just that. Part of our Unified Communications & Collaboration (UCC) services portfolio, this cloud-based contact centre solution deploys on-demand, virtually anywhere in the world.
- Deliver omni-channel experiences through leading-edge video, voice, data and contact centre applications that seamless integrate to provide a superior customer service
- Accelerate service with a state-of-the-art physical transport infrastructure
- Improve flexibility and scalability through pay-as-you go price models with a global MPLS network
- Shorten time to market with modular, pre-integrated services that are ready to go and scale capacity up or down as needed
- Mitigate risk with an integrated, secure, end-to-end, carrier-grade Service Level Agreement (SLA)
- Reduce total cost of ownership by up to 45% with an easy-to-manage, cost-efficient package. As a cloud-based, fully-managed hosted solution, InstaCC™ Global lets you easily and economically create contact centres, with minimal up-front investment and zero maintenance costs
With InstaCC™ Global your services run on a world-class, award-winning platform. We monitor everything 24/7, and ensure the highest possible level of security. It is the unified, cost-efficient solution you deserve, to deliver the service your customers desire.
Hosted Contact Centre Service Provider of the Year
Fifth year in a row