In today’s competitive market, superior brand interactions mean fast, smooth and personalised services for customers – on their terms.  

A traditional contact centre can’t meet this demand – which is why service providers need to raise their game and deliver solutions that manage the complete digital customer experience. 

However, building and maintaining these next generation contact centres can be a challenge – it demands expert knowledge with skilled planning. Our cloud contact centre offering, InstaCC™ Global, combines the expertise of world leaders to deliver all this and more. 

 

 

Enhance customer experience, access new markets

InstaCC™ Global both deploys on-demand, virtually anywhere in the world, and enables customers to offer real-time, personalised and accurate responses to customer requests. Your customers benefit from improved customer satisfaction and brand reputation, while you’re able to extend your reach into new markets. 

  • Simple
    Leverage the power of cloud enablement with a ready-to-sell infrastructure
     
  • Global
    Extend your footprint with interconnected cloud hubs around the world
     
  • Consistent
    Guarantee an enhanced experience with global contracting and unified service levels 
     
  • Cost-effective
    Minimise your cap exposure and accelerate time-to-market
     
  • Competitive
    Drive top-line growth and increase your market share

Your one-stop RTC shop

Our real-time communications (RTC) suite delivers a new paradigm of collaboration through web and mobile applications. Offer customers the ability to embed RTC capabilities into existing mobile apps and web pages, and they’ll be able to deliver connected experiences over voice, chat, video, augmented reality and more.

A service you can count on

With InstaCC™ Global your services run on a world-class, award-winning platform. We monitor everything 24/7, and ensure the highest possible level of security. It’s the unified, cost-efficient solution you need, to deliver the service your customers deserve. 

   

Hosted Contact Centre Service Provider of the Year
Fifth year in a row