Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CPaaS Leaderboard

Tata Communications has been named an Established Leader in the 2025 CPaaS Leaderboard by the leading Digital Ecosystem research firm, Juniper Research. This recognition reinforces our position as a global force in customer experience innovation and conversational AI. In this report, Juniper Research mentioned “Tata Communications offers strong support for RCS, WhatsApp, and voice through its CPaaS solution. In particular, its generative AI capabilities for template generation, data reporting and a no-code bot builder will be key to supporting enterprises with rich and conversational messaging use cases.” As enterprises accelerate their digital transformation, CPaaS is no longer restricted to messaging APIs—it’s about intelligent, omnichannel, and AI-driven engagement at global scale. key Takeaways: Access the Juniper 2025 CPaaS Leaderboard. Know more on how Tata Communications is positioned in this report. Understand the future of CPaaS market and the role of AI.