Shiprocket & Tata Communications Kaleyra
Shiprocket, India’s largest E-commerce enablement platform, faced challenges with RTO losses due to inaccurate addresses and customer refusals. Here are the outcomes after using a WhatsApp solution with Tata Communications Kaleyra - Improved customer response rate from 30% to 70%, enhancing seller satisfaction. 50% increase in contact rate in comparison with traditional communication channels.
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