Exclusive 2024 survey: CCaaS trends & buying behaviour

Discover how Contact Centre as a Service (CCaaS) is transforming the industry. This report, commissioned by Tata Communications and conducted by Evalueserve, provides deep insights from 75 global respondents across retail, healthcare, BFSI, e-commerce, and travel & transport sectors. It highlights the significant shift from on-premises infrastructure to cloud-based solutions, driven by the need for flexibility and scalability during the COVID-19 pandemic. Gain valuable knowledge on: The advantages of CCaaS over traditional on-premises systemsHow CCaaS supports operational efficiency and cost savingsIndustry-specific adoption trends and regional insights. Download the Full Report to explore these findings and understand the evolving landscape of customer support and experience.