Tata Communications Recognised as an Established Leader in the Juniper Research 2025 CCaaS Leaderboard

Tata Communications has been featured as an Established Leader in Juniper Research’s 2025 CCaaS Competitor Leaderboard. The recognition underscores our global expertise, market presence, and continued focus on enabling intelligent, AI-powered customer interactions. Our solutions—ranging from cloud-native to hybrid deployments—empower enterprises to drive total experience (TX), simplify contact centre operations, and deliver exceptional customer and employee experiences. Key takeaways: Recognised for strategic capability, scalability, and innovation in CCaaS by Juniper Research. Proven leadership in hybrid and cloud-native contact center deployments across global markets. Differentiated by AI-powered solutions like InstaCC™ and Kaleyra.ai that unify CX, EX, and automation.