IDC InfoBrief: Optimizing customer experience and engagement with cloud-based platforms

This IDC InfoBrief examines the role of cloud-based platforms in delivering unified customer experiences (CX). Customer service and support via contact center as a service (CCaaS) and communications platform as a service (CPaaS) streamlines operations, reduces total cost of ownership, and enables richer omni-channel and digitally enabled customer experiences.

Fill out the form below to access

Was this resource useful?

Recommended Resources