Optimizing customer experience with cloud-based platforms

This IDC InfoBrief examines the role of cloud-based platforms in delivering unified customer experiences (CX). Customer service and support via contact center as a service (CCaaS) and communications platform as a service (CPaaS) helps streamlines operations, reduces total cost of ownership, and enables richer omni-channel and digitally enabled customer experiences. This whitepaper talks about how Tata Communications offers:

- Help in gaining customers with new multi-channel access

- Easy scaling with elastic model

- Reduced network costs

- Frequent updates

- Global reach

- Increased reliability

Tata Communications Contact Centre as a Service (CCaaS) improves CX and operational efficiency and optimizes agent functions while managing costs.