Superior omnichannel CX delivered for a global transportation leader

We at Tata Communications have created a superior customer experience architecture for an industry leader in global transportation. We built them a consumption-based CX model that is aimed towards achieving a positive ROI, improving business connectivity and operational efficiency. Here are a few key results we managed to achieve together:

• 8400 agents moved to their platform in 18 months

• Increment in the size of loyal customer base by offering personalised experiences

• Omnichannel capability through unified interaction environment