The enterprise journey to transformation

The term “Unified Communications” has been both a source of salvation as well as a source of confusion for many enterprises. In the early 2000s, the term was appliedto instant messagingsolutions, but later became adopted by telephony and conferencing vendorsalike. Today, progressive solutions add the term“Collaboration” to the unified stack, evolving from UC into UC&C –solutions that effectively unify IM, presence, audio, video, and web collaboration into a consolidateduser experience.