AirAsia & Tata Communications Kaleyra
Discover how AirAsia uses Tata Communications Kaleyra’s innovative messaging and cloud telephony solutions to enhance customer satisfaction and deliver real-time travel updates.
Tata Communications Kaleyra helped AirAsia overcome communication challenges and improve customer satisfaction with:
- Real-time messaging solutions for flight updates, delays, and reminders.
- Promotional campaigns to engage passengers with exclusive offers.
- Advanced IVR systems for efficient call routing and multi-language support.
- Outbound Dialling to gather feedback and send travel reminders.
- Scalable platform delivering 3 million messages monthly.