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This IDC InfoBrief examines the role of cloud-based platforms in delivering unified customer experiences (CX). Customer service and support via contact center as a service (CCaaS) and communications platform as a service (CPaaS) helps streamlines operations, reduces total cost of ownership, and enables richer omni-channel and digitally enabled customer experiences. This whitepaper talks about how Tata Communications offers:
- Help in gaining customers with new multi-channel access
- Easy scaling with elastic model
- Reduced network costs
- Frequent updates
- Global reach
- Increased reliability
Tata Communications Contact Centre as a Service (CCaaS) improves CX and operational efficiency and optimizes agent functions while managing costs.