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Banca Widiba redefines banking with video communication

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Learn how Banca Widiba partnered with Tata Communications Kaleyra’s video solution to deliver secure, seamless, and personalised digital banking experiences to its customers.

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Tata Communications Kaleyra enabled Banca Widiba to elevate its digital banking services by:

  • Launching 'Dialogue', a secure video banking service for real-time face-to-face customer interaction.
  • Implementing click-to-call features for seamless customer-agent collaboration.
  • Reducing average call times to 4 minutes and 24 seconds, enhancing operational efficiency.
  • Achieving a 30% increase in outbound call success within the first year.
  • Providing secure WebRTC-based audio, video, and collaboration tools, improving customer satisfaction to 4.8/5.