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ISO/IEC 20000-9:2015

ISO/IEC 20000-9:2015 is a part of an information technology series of standards. It provides recommendations on how to use ISO/IEC 20000-1:2011 by service providers who are delivering cloud services.



Why is ISO/IEC 20000-9:2015 required?

The guidance provided by ISO/IEC 20000-9:2015 could be used by the cloud service providers of various deployment models like private, public, hybrid and community cloud. This is also useful for the customers subscribing to cloud services to host their workloads. The Standard of ISO/IEC Technical Rule 20000-9 could be implemented and certified together with the Base Standard ISO/IEC 20000-1 for IT Service Management.

This guidance is represented as a set of 15 different scenarios that addresses the various activities taking place in the life cycle of cloud service. Each of the scenario listed includes references to the applicable and pertinent requirements that have been specified by ISO/IEC 20000-1.

S01Identify the context for service management of cloud services
S02Establish strategy and plan for management of cloud services
S03Provide a catalogue of cloud services
S04Identify and manage service requirements for cloud services
S05Design and develop a new cloud service
S06Establish a service relationship with the cloud customer
S07Establish a cloud service agreement
S08Onboarding the customer
S09Deliver and operate the cloud services
S10Monitor and report cloud services
S11Manage resources for cloud services
S12Check and improve the SMS and cloud services
S13Terminate a cloud service contract
S14Transfer a cloud service
S15Remove a cloud service


Is Tata Communications ISO/TR 20000-9:2015 certified?

Tata Communications has achieved ISO/TR 20000-9: 2015 certification of Information Security Management System (ISMS) for the delivery of managed cloud services – IZO Private Cloud and IZO Cloud Storage by GSMC.

ISO/IEC 27017: 2015 in-scope services:

IZO Private Cloud & IZO Cloud StorageIn-Scope services
ComputeCloud services, Virtual Services, Auto Scaling
NetworkVPN Gateway, Load balancer, switches, router, WAF, Firewall, NFV
Storage/ BackupBlock, File and ICS (Object) backup
Scheduled data backup and data restoration
DatabaseManaged Oracle, MS-SQL, DB2 or MySQL database administration
MiddlewareManaged Middleware service is offered on applications including JBOSS; TOMCAT; Apache
Application maintenance
HypervisorVMware, Hyper-V and KVM
Load balancerStatic, Dynamic, Persistence : NFV-Virtual Appliance, Physical Appliance
SecuritySIEM, DDoS detection & mitigation, firewall monitoring & management, WAF, UTM and network based vUTM – SIGS, Managed and monitoring IDS/IPS, OAuth


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ISO/IEC 20000-9:2015