The goal of building a smart city is to use urban informatics and technology to improve the efficiency of services and satisfy the needs of its citizens. Hosted contact centre solutions are needed to deliver next-generation customer experience from the City Control Centre, directly to the citizens.
Tata Communications provides a Unified Collaboration solution that improves efficiencies and lowers operating expenditure by connecting teams across the city through a single solution –offering modular, pre-integrated contact centre applications, hosting, data connectivity and voice minutes. In fact, SBI – India’s largest public sector bank – has implemented our solution to manage contact centre requirements worldwide, across multiple delivery centres and with consistent customer experience.
InstaCC Global, our hosted contact centre offering, is powered by Cisco Hosted Collaboration Solution – enabling an end-to-end contact centre solution. Some of its key features go a long way in solving the collaboration needs of smart city applications.