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Elevate customer experiences

The new generation customer is connected in more ways than ever before. For your business, this means that customer service must pivot to an approach that is omni-channel, contextual and real-time. In doing so, you can elevate customer experiences across the lifecycle, drive loyalty and increase customer satisfaction. You can now enable this through a cloud communication platform that is:
Flexible and scalable
Easy to integrate and supported by our visual designer tool.
Simple and agile with a user-friendly interface and global reach for easy collaboration
Carrier grade and provisioned on our own network infrastructure, providing end-to-end control, and streamlining costs

Tata Communications DIGO solutions to power your customer communications

  • Anonymize

    Protect customer and employee privacy with number masking, using a virtual number to create a communications bridge for voice calls.

  • Authenticate

    A reliable and scalable multi-factor authentication solution to protect customer transactions. Launch quickly, with minimal IT support.

  • Connect

    Seamless operations with pre-built connectors for a range of CRM, marketing automation and other enterprise applications.

  • Verify

     Ensure a higher rate of completed communications, with phone number verification – ensure your customers can recognise when your business is calling or texting them.

  • Engage

    Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.

  • Infrastructure as a Service

    With hosted SMSC and managed SMS Firewall, you are assured of security with control over the way you run your mobile messaging services

  • Anonymize

    Protect customer and employee privacy with number masking, using a virtual number to create a communications bridge for voice calls.

  • Authenticate

    A reliable and scalable multi-factor authentication solution to protect customer transactions. Launch quickly, with minimal IT support.

  • Connect

    Seamless operations with pre-built connectors for a range of CRM, marketing automation and other enterprise applications.

  • Verify

     Ensure a higher rate of completed communications, with phone number verification – ensure your customers can recognise when your business is calling or texting them.

  • Engage

    Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.

  • Infrastructure as a Service

    With hosted SMSC and managed SMS Firewall, you are assured of security with control over the way you run your mobile messaging services

What makes Tata Communications DIGO your CPaaS partner of choice

  • Programmable voice

    • Click to call 
    • Call recording 
    • Smart IVR 
    • Text to speech

  • Omnichannel

    • Voice 
    • SMS 
    • OTT 
    • Web and more

  • Contextual customer engagement

    • CRM integration 
    • Agent assist 
    • Omnichannel integration

  • Secure

    • Anonymization 
    • Multi-factor authentication 
    • Number verification

  • Global

    • Global tier I network 
    • Network covering 80% of global GDP
    • +90 countries

  • Programmable voice

    • Click to call 
    • Call recording 
    • Smart IVR 
    • Text to speech

  • Omnichannel

    • Voice 
    • SMS 
    • OTT 
    • Web and more

  • Contextual customer engagement

    • CRM integration 
    • Agent assist 
    • Omnichannel integration

  • Secure

    • Anonymization 
    • Multi-factor authentication 
    • Number verification

  • Global

    • Global tier I network 
    • Network covering 80% of global GDP
    • +90 countries

Customer success stories

Croma

A Personalized Experience: Giving greater convenience and control to the customer

Croma

A Personalized Experience: Giving greater convenience and control to the customer

  • Tata Communications ranked as an Established Leader in Juniper Research Conversational Commerce Leaderboard

    Tata Communications has been identified as an established leader in Juniper Research’s Conversational Commerce Leaderboard 2023. In particular, Tata Communications scored highly for its experience in the conversational commerce market, as well as its strong market presence driven specifically by its impressive number of partnerships and comprehensive technology portfolio through the acquisition of Kaleyra in October 2023.

  • Tata Communications ranked as an Established Leader in Juniper Research Competitive Leaderboard for Mobile Authentication

    Juniper Research has scored both Tata Communications and Kaleyra as Established Leaders in the mobile authentication market, with Tata Communications completing the acquisition of Kaleyra in October 2023.

    A key strength of Tata Communications offering is the depth of its product portfolio in the mobile authentication market, including its sophisticated fraud and security protection solutions. For example, its own fraud protection toolkit can effectively identify and block fraudulent activity

  • Tata Communications DIGO wins MEFFYS Award 2023 at MWC, Barcelona

    This achievement reflects our unwavering commitment to providing secure and reliable voice services to valued customers. GLF compliance positions us as an industry leader, signifying dedication to global standards of excellence in telecommunications

Talk to us to enable seamless customer experiences