Get the inside track with our CXO survey
In the banking, financial services and insurance (BFSI) industry, it’s no longer a matter of ‘if’ or ‘when’ to move to a digital-first operating model; it’s all about how fast organisations can make it happen. BFSI consistently emerges as a top industry vertical, actively undergoing digital transformation and adopting new technologies to engage with customers, connect ecosystems and build trust. According to research conducted for this report, 93% of BFSI enterprises are in the ‘execution’ mode of their digital transformation strategies.
Learn why the biggest investments in the digital-first operating model have been improving customer engagement.
Discover how modern BFSI enterprises expect their network architecture to readily support distributed applications deployed in the cloud, on-premise and at emerging collection edges.
Understand growing concerns about data security and digital trust, as customers adopt digital engagement channels.
72% report that rapid adoption of digital technology has had the biggest impact on customer service
40% of digital-first businesses believe integrated network automation across hybrid and multi-cloud services is critical – with apps built in the cloud, from the network up
52% are more concerned about cybersecurity risks following digital transformation.
To support successful digital transformation in BFSI enterprises