Banking on digital trust

A CXO view on how digital trust can ensure 3X more secure interactions with your value chain.

Fast tracking BFSI’s digital transformation with a secure, scalable infrastructure

It is a digital world. Are you delivering precious “Moments of Yes!” to your customers? BFSI enterprises are expected to provide their customers with everything digital including – mobile banking, secured digital payments, virtual customer service and personalized financial products. Our financial services technologies help enterprises engage with their customers better by delivering omnichannel, distinguished customer experiences; facilitating a collaborative always-available workforce; with secured access to the customer data while ensuring compliance with strict regulations.
Empower your workforce with the tools they need to collaborate, engage and innovate
Enable secure access to critical financial data and corporate apps via public internet
Provide BFSI customers with seamless personalised experiences across all channels
Deliver truly omni-channel experiences with contact centre solutions and assisted selling via third party CRM integrations

Innovative Technology For BFSI Enterprises

  • Secured Access Performance

    Our remote working solutions are fit for purpose and performance. We help BFSI enterprises empower their workforce with secure access to enterprise applications and critical customer data over public internet by enabling zero-trust secure connectivity to cloud or data centres. With our remote working solutions you can minimize your fears around latency and security of your employees, applications and data. Key Benefits:
    • Secure and seamless remote access to enterprise applications, delivering consistent employee experiences from anywhere
    • Scalable technology infrastructure, enabling an increase in remote working with the flexibility to scale at any point
    • Seamless extension of operations for BPO/KPO agents, allowing them to make calls remotely, without any concerns
  • Productive Collaboration

    In a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate. Key Benefits:
    • Easy extension of collaboration tools ensure BFSI teams can stay connected and productive from anywhere, on any device
    • Multi-party Communication brings additional experts and relationship managers into a conference in real-time through video or voice
    • Customer Relationship Management Integration integrates the CRM application into the Remote Working Solution to give virtual advisors and agents access to customer information for the current transaction, as well as to up-sell and cross-sell
  • Customer Experience

    Tata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touchpoints. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalised, consistent customer experiences. Key Benefits:
    • Engage customers through any channel they choose
    • Automatic routing of customer requests to best-suited agents
    • Flexible operational model that enables fast-track deployment of remote agents to address critical situations and shifts in demand
  • IT Agility with IZO™ Financial Cloud

    To keep pace with digital consumerism, the BFSI enterprises need the agility and flexibility to go-to-market much faster with newer services and engagement models, while being assured of a resilient and compliant digital estate. Tata Communications IZO™ Financial Cloud offers BFSI and Fintech enterprises a high-performance, secure, and compliant cloud foundation that offers the agility, assurance and resiliency to grow and thrive in today’s digital-first world. Key Benefits:
    • Built-in security solutions along with add-on facility, compliant with RBI and IRDAI guidelines and regulations. Some of the certifications includes SOC 3, PCI DSS, CERT IN, ISO 27001, 27002 etc.
    • Experience the power of open banking with ready API platform and API gateway services.
    • Modernise existing applications or develop new applications on secured Cloud Containers leveraging DevOps and DevSecOps.
  • Secured Access Performance

    Our remote working solutions are fit for purpose and performance. We help BFSI enterprises empower their workforce with secure access to enterprise applications and critical customer data over public internet by enabling zero-trust secure connectivity to cloud or data centres. With our remote working solutions you can minimize your fears around latency and security of your employees, applications and data. Key Benefits:
    • Secure and seamless remote access to enterprise applications, delivering consistent employee experiences from anywhere
    • Scalable technology infrastructure, enabling an increase in remote working with the flexibility to scale at any point
    • Seamless extension of operations for BPO/KPO agents, allowing them to make calls remotely, without any concerns
  • Productive Collaboration

    In a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate. Key Benefits:
    • Easy extension of collaboration tools ensure BFSI teams can stay connected and productive from anywhere, on any device
    • Multi-party Communication brings additional experts and relationship managers into a conference in real-time through video or voice
    • Customer Relationship Management Integration integrates the CRM application into the Remote Working Solution to give virtual advisors and agents access to customer information for the current transaction, as well as to up-sell and cross-sell
  • Customer Experience

    Tata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touchpoints. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalised, consistent customer experiences. Key Benefits:
    • Engage customers through any channel they choose
    • Automatic routing of customer requests to best-suited agents
    • Flexible operational model that enables fast-track deployment of remote agents to address critical situations and shifts in demand
  • IT Agility with IZO™ Financial Cloud

    To keep pace with digital consumerism, the BFSI enterprises need the agility and flexibility to go-to-market much faster with newer services and engagement models, while being assured of a resilient and compliant digital estate. Tata Communications IZO™ Financial Cloud offers BFSI and Fintech enterprises a high-performance, secure, and compliant cloud foundation that offers the agility, assurance and resiliency to grow and thrive in today’s digital-first world. Key Benefits:
    • Built-in security solutions along with add-on facility, compliant with RBI and IRDAI guidelines and regulations. Some of the certifications includes SOC 3, PCI DSS, CERT IN, ISO 27001, 27002 etc.
    • Experience the power of open banking with ready API platform and API gateway services.
    • Modernise existing applications or develop new applications on secured Cloud Containers leveraging DevOps and DevSecOps.

Unlock value through digital-first operating models for banking and financial services

Tata Communications CXO Survey
In association with 451 research

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