It is a digital world. Are you delivering precious “Moments of Yes!” to your customers? BFSI enterprises are expected to provide their customers with everything digital including – mobile banking, secured digital payments, virtual customer service and personalized financial products. Our financial services technologies help enterprises engage with their customers better by delivering omnichannel, distinguished customer experiences; facilitating a collaborative always-available workforce; with secured access to the customer data while ensuring compliance with strict regulations.
Our remote working solutions are fit for purpose and performance. We help BFSI enterprises empower their workforce with secure access to enterprise applications and critical customer data over public internet by enabling zero-trust secure connectivity to cloud or data centres. With our remote working solutions you can minimize your fears around latency and security of your employees, applications and data. Key Benefits:
In a dynamic business environment, better communication results in greater customer loyalty and higher retention. Whether your teams are making sales calls, responding to customer queries or sharing files – with one unified, collaborative platform and the right tools, your people will have everything they need to collaborate, stay productive, enhance customer experiences and reduce your time to market. Our remote working solutions help BFSI enterprises transform how they collaborate. Key Benefits:
Tata Communications’ Customer Experience platform is here to support your BFSI business with growing customer demands and the pressure to offer more digital touchpoints. No matter the channel customers choose to use, our technology facilitates mobile banking, secure financial transactions and data-driven customer marketing – helping your business craft personalised, consistent customer experiences. Key Benefits:
Our thought paper looks into how the global pandemic has accelerated the adoption of future-ready remote working technologies within the BFSI industry. We explore the challenges caused by this operational shift; the new breed of superhero fast-tracking BFSI in adopting digital technologies; and offer solutions designed to empower employees, deliver enhanced customer experiences and future-proof BFSI.