Conversational Customer Engagement with Tata Communications
Subscribe to our channel to get the latest updates: https://www.youtube.com/user/tatacomms At Tata Communications, we enable our digital ecosystems to grow as fast as our networks. The number of people visiting our website is huge, so to present each visitor with what they require, when we need to know what services they need, we decided to come up with a highly personalised chatbot. The chatbot intuitively follows visitors around the webpages and learns while doing so, and provides solutions. We enable visitors to see relevant content until they are ready to speak to our team or show disinterest. With our personalised conversational Customer Engagement, we were able to raise conversion rates from our usual 0.2% to 2%. So, when the next time someone tells you that you cannot make everyone happy, tell them about Tata Communications. #coversational_customer_engagement