Sustainability highlights

Optimising resources to
deliver value


ISO 45001 Certification

15 major facilities (India-10, Canada-3, Singapore-2)

Great Place to Work

Certification achieved in five countries (India, Hong Kong, USA, Canada and Australia)


Learning person days


Reduction in lost time injuries (w.r.t. last year)


Certifications completed by employees with minimum of 16 hours of effort


Female to male ratio

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of electricity used is from renewable sources (wind or solar)


GHG emissions reduction for customers via Green and low carbon products and services


of non-hazardous waste recycled


All major facilities in India are ISO 14001:2015 certified


Leadership score in CDP 2020 assessment


Decrease in water consumption Y-o-Y led by water conservation efforts and work from home policy*

*19% saving includes total water savings (including customer requirement at our facilities) compared to last year. Tata Communications water savings stand at 9%.

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~0.4 mn

Community outreach
(84% Y-o-Y increase)


Volunteering hours

US$ 1.59 mn

Investment towards societal initiatives (INR 11.84 crore)


COVID-19 beneficiaries


Employee volunteers


Touchpoints with investors and analysts

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Message from MD & CEO

Shared trust for the
‘new value-driven world’

I believe embedding sustainability into the fabric of our business is proving to be beneficial to us, our customers, partners, employees and suppliers, alike. As we drive digital transformations for enterprises enabling digital ecosystems for them, sustainability is now intrinsic and integral to our ethos and engagement.

Amur S. Lakshminarayanan
Managing Director & CEO
Tata Communications Limited

Read the full message here
Approach & strategy

Linking People,
Planet and Profit

While ‘Delivering a New World of Communications’, we have embedded sustainability at the core of our business strategy. By linking everyone to a digital ecosystem, we are using the enabling power of technology to minimise environmental harm, to help our customers optimise their resources and to empower communities by extending capabilities.

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Understanding what matters in the long term

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To achieve long-term success as a responsible and sustainable business, it is important to understand and resolve the material issues impacting our business.

Material issues are those areas that have a direct or an indirect bearing on our ability to create, preserve or deplete economic, environmental and social value for our business, our takeholders and the society at large. In the context of sustainability, we define materiality by identifying the issues and focus areas perceived to be the most significant to our organisation and our stakeholders. We identify our relevant stakeholders through profiling and mapping exercises.

Materiality process


Material issues are determined through a wide range of inputs, including regulatory reviews, peer benchmarking and through stakeholder consultation


Material issues are prioritised in terms of their potential impact on business, external operating environment and key stakeholders


Validate with the


The most material topics are mapped to the relevant GRI standards indicators and their progress is disclosed

Sustainability roadmap

Delivering on our

Our sustainability roadmap was formulated last year on the basis of the inferences we gathered from the materiality assessment and takeholder engagement processes. We are continuously updating our targets with far stretch ambitious goals as per our materiality matrix.

Key pillars FY 2022-23 targets FY 2020-21 performance
change and resource

Increase in use of renewable energy for India (FIM)
65% increase in consumption

On target
41% (5.8 MU) RE increase achieved

Reduction in power consumption for India (FIM)
7% Y-o-Y

Target achieved
8% power consumption reduced (including business growth)

Low-carbon and green products
Identification and assessment of low-carbon and green products by FY 2020-21

New/updated target
Rolling out of framework for product and operation teams by FY 2022-23

Target achieved
Study confirmed that low-carbon products and solutions enable approximately three times GHG emissions savings produced by Tata Communications operations for its customers

Carbon Disclosure Project - Enhance band
From ‘C’ to ‘B’ Grade

New/updated target
Achieve ‘A’ band by FY 2022-23

Target achieved
Recognised with ‘A-’ band in CDP 2020


Reduction in water consumption (India)
15% reduction

On target
Achieved water saving of 19% compared to
FY 2019-20*
*9% savings for Tata Communications water consumption only

Increase in water harvesting
20% increase by FY 2022-23

On target
Identification, pre-feasibility and feasibility of facilities for rainwater harvesting completed. Projects to be initiated in FY 2021-22

Waste minimisation
Ban on single-use plastic

On target
Mapping and changes completed

Environment Management System (ISO 14001:2015)
(All major facilities in India)

New/updated target
Sustenance of ISO 14001 certificate Y-o-Y

Target achieved
14 facilities in India are certified

* FIM - Facility Infrastructure Management

Key pillars FY 2022-23 targets FY 2020-21 performance
Zero harm

Zero fatal accidents

Target not achieved
Two fatal accidents

50% reduction in Lost Time Injuries by FY 2023

On target
12% decline in the Lost Time Injury rate
(per million manhours worked)

Health and Safety management system
(ISO 45001:2018)

All major facilities

On target
15 facilities certified - India (10), Canada (3), Singapore (2) certified

Nurturing human capital

Increase in gender diversity
24% by FY 2021-22

New/updated target
23% gender diversity by FY 2021-22

On target
22% achieved

Becoming Great Place to Work (all major geographies)
Six countries - India, Hong Kong, USA, Canada, Australia, Singapore

On target
Achieved certification in five countries - India, Hong Kong, USA, Canda and Australia

People development and skills enhancement
Average of 7 learning person-days/year*

Target achieved
9.46 learning person-days/year achieved

Note: *Updated targets remain the same

Key pillars FY 2022-23 targets FY 2020-21 performance
Empowering communities and volunteering

Beneficiary outreach (directly and indirectly)
Impacted one million lives between FY 2017-22

On target
430,973 beneficiaries

Increase in the percentage of women and young girls in the total outreach
75% by FY 2021-22

On target
Increase in percentage of women and young girls in the total outreach increased to 70% from 69%

Increase in Tata Affirmation Action Plan (TAAP) - enhance band
Next band (current 400-425)

On target
Assessment got deferred to FY 2021-22

Carbon community offset New/updated target
Pilot one community offset project by FY 2022-23

Increase in employee volunteers globally
10% Y-o-Y*

Target not achieved
62% (7,572 employee volunteers) achievement of FY 2020-21 target

Increase in volunteering hours
15% Y-o-Y

New/updated target
10% Y-o-Y

Target not achieved
46% (31,013 employee volunteering hours) achievement of FY 2020-21 target

Increase in per capita volunteering hours to 6 hours/volunteer by FY 2021-22

New/updated target
Increase in per capita volunteering hours to 3 hours/volunteer

Target not achieved
2.6 hours/volunteer achieved

Note: *Updated targets remain the same.

a) Target mentioned are till FY 2022-23 unless specified specifically b) Base line is FY 2019-20

182,409 kgs

Waste recycled

167 mn kWh

Energy consumption

640,348 kl

Water withdrawal


Adaptive by

Environmental stewardship is a core value that we embrace as part of the Tata group. Digital technology and environmental sustainability go hand-in hand. We see them as two sides of the same coin, with a shared objective - to bring about efficiencies and growth with considered utilisation of resources, while adapting to the changes in which we develop and use technologies.

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Employees registered in TCare Programme with encouraging feedback, reflecting in the overall programme


Average training hours per person


COVID-19 relief beneficiaries


Entry level wage parity for men and women


Employees undertook training on Human Rights


Direct suppliers around the world



Our employees drive our business through their dedication and spirit of innovation, backed by a supportive and inclusive workplace. We remain committed to the welfare of the communities where we operate. Through our initiatives, we positively impact the lives of our customers, suppliers, people and the community at large, driving development and inclusion. At Tata Communications, we put our people, society and customers ahead of everything.

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training on anti-corruption for all employees


significant fines or
non-monetary sanctions for non-compliance


cases of corruption

US$ 0.18

(INR 14 per share) highest-ever dividends since 2002


breaches of customer privacy issues

US$ 410.7 mn

Employee wages and benefits (INR 3,049.1 crore)


by nature

Our reputation as an ethical and transparent organisation has enabled us to build a strong foundation of trust with our stakeholders, on which we aspire to propel a sustainable future.

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