Order & Service Status Reference
As an order is delivered and a service runs its course, the TCx Portal shows a status against each component. This page defines every status, what it means for you, and what you can do next. A service becomes usable for changes only when it reaches Active.
Status definitions
|
Status |
What it means |
What you can do |
|
Under Provisioning |
You have placed the order and Tata Communications is provisioning the solution. The configuration is being applied. |
Wait for provisioning to complete. You can follow progress from Order Tracking. |
|
Provisioning Failed |
The automated provisioning did not complete. This is not a dead end: Tata Communications configures the service manually, after which it moves to Provisioned and then Active. |
No action needed. Delivery continues manually, it may take a little longer. |
|
Provisioned |
The technical configuration is complete, but some delivery tasks (for example, billing set-up) are still to close. |
Wait for the remaining tasks to close, the service will move to Active. |
|
Active |
The technical configuration is complete and billing has started. The service is live. |
Monitor the service, make changes with MACD, or raise a termination. MACD is available only in this state. |
|
Termination In Progress |
You have raised a termination on an Active service and the Tata Communications-side removal is under way. |
Wait for termination to complete. Remember to remove the matching cloud-side resources in your provider’s console. |
|
Terminated |
The Tata Communications-side service has been removed. |
No further action on the Tata Communications side. Confirm the cloud-side resources are also deleted to stop provider charges. |
|
Termination API Failure |
The automated termination did not complete. The backend team terminates the connection manually. |
No action needed, manual termination completes the request. |
How the states connect
An order normally runs Under Provisioning --> Provisioned --> Active. If automated provisioning fails, the path becomes Under Provisioning --> Provisioning Failed --> (manual configuration) --> Provisioned --> Active. A termination runs Active --> Termination In Progress --> Terminated; if the automated step fails, Termination In Progress --> Termination API Failure --> (manual termination) --> Terminated. The lifecycle diagram on Order Tracking & Status shows these paths in full.