Service Status
The TCx portal shows both the current health of your services and any planned maintenance. Live status is on the dashboard, planned work is listed under Planned Events in Support & Maintenance, and you choose who is notified through the contacts on your tickets.
Live service health
The portal home dashboard surfaces the latest updates that may need your attention, and the monitoring Dashboard shows reachability for each service so you can see current health at a glance. For the full monitoring views, see Monitoring Dashboards.
Planned maintenance
Planned work is published under the Planned Events tab in Support & Maintenance, where you can filter to the events that affect your services. Planned maintenance windows are also relevant to how service levels are measured; see SLA Reports.
Staying notified
Notifications for a specific service follow the Select Contact step on the incident, service and change requests you raise, so the people you nominate are kept informed as an item progresses. See Alerts and Notifications.