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Contact Center as a Service - CCaaS

InstaCC Transforms: Logistics in 3 Weeks, 110+ Nations

Explore the logistics transformation! Download our case study to witness how InstaCC facilitates a 3-week cloud migration across 110+ countries.

The customer is an integrated logistics company with around 14000+ customer service agents distributed across 200+ locations. Their quest for a seamless omnichannel communication customer service, combined with global cloud
technology and that offers flexibility, led the customer to choose WebexCC powered by Tata Communications InstaCC TM . Our solution bridged 110+ countries (200+ locations) with backhaul connectivity, integrated seamlessly with CRM, and slashed time-to-market by 60%. With pioneering features and an 80% boost in call handling, it didn't just revamp operations — it transformed its customer experience, elevating satisfaction by a staggering 48%.