Contact Center as a Service - CCaaS

InstaCC's flexible suite of CCaaS offerings

Discover InstaCC's flexible cloud contact center suite, delivering seamless solutions for top-notch customer and agent interactions.

Revolutionising CX: InstaCC's Impact on Revenue Cycle Management

InstaCC™ Cloud transforms RCM customer support, enhancing agility and personalisation empowering 1,600 agents to deliver top-notch customer experience.

InstaCC Transforms: Logistics in 3 Weeks, 110+ Nations

Explore the logistics transformation! Download our case study to witness how InstaCC facilitates a 3-week cloud migration across 110+ countries.

Seamless Healthcare Interactions: Legacy to Cloud with InstaCC™

Empowering healthcare interactions with InstaCC™ Cloud. Download the case study to explore seamless CRM integration, personalized services, and enhanced healthcare practices.

Powering organisations to create workplaces that work

Step inside the offices of the most ambitious, modern businesses and it's clear they don't just look different to the cubicled world popular at the turn of the millennium

Building next-gen contact centers for your enterprise

With our new Genesys-based cloud solution, we are helping enterprises securely harness the power of the public cloud to deliver seamless contact center experiences to customers. We're offeri

Building Seamless CX with CCaaS: Exclusive IDC Research

Exclusive IDC Research for Contact Center leaders, helping them gain insights into CCaaS adoption drivers, and providing a framework for selecting and managing the ideal solution and partner.

Tata Communications InstaCC™ recognised by Everest Group in CCaaS Peak Matrix Assessment 2023

Download the report to get a detailed analysis of Tata Communications' CCaaS portfolio, InstaCC™ and market strengths that help deliver a secure connected digital experience for its customers.

InstaCC™ recognised as a 'Leader' in ISG CCaaS Report 2023

This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.

How CX defines brand success for enterprises

As seen in multiple European companies, quality and seamlessness of CX have strongly affected levels of success and growth.

A Personalized Experience: Giving greater convenience and control to the customer

How retail giant, Croma, meets its customers

Infographic: great CX-pectations how experience became your competitive edge

Building contact centres of the future

How CCaaS is transforming the CX landscape

Tata Communications, with its wide portfolio of cloud based contact centre offerings helps businesses deliver unmatched and agile customer service experience.

Establishing programmable communications on your terms

Tata Communications CPaaS is our cloud communications platform, which lets your organization specify a communications workflow, customize it and roll it out to your customers quickly and easily.

4 emerging tech trends & tools for quantifiable customer support

The global COVID-19 pandemic has presented contact centres with unprecedented challenges. The infographic highlights tools and technologies that can deliver quantifiable quality of service to your c

InstaCC receives analyst recognition