It’s a simple equation, one that has been studied and substantiated over the past couple of decades or more. A happy and engaged employee = improved customer service, higher productivity, lower turnover = better business and financial outcomes for the organisation.

Hence, it becomes absolutely essential for businesses to invest in their employees, nurture them with tools and technologies that allow them to collaborate internally and externally with ease.

While everyone is talking about why a brand should serve a customer with personalised and contextual conversations with ease, what is equally essential is how are the customer service teams being empowered with technologies that enable such seamless conversations.

Hence, elevating employee experience is as important as delivering frictionless customer experiences.

Moving to the cloud-based collaboration platforms is the best way to ensure exceptional employee experience.

However, migrating efficiently from legacy systems to a single cloud-based platform is not easy. IT departments must :

• Manage the challenge of migration while sweating legacy investments
• Navigate a complex regulatory landscape to ensure compliance
• Ensure a good user experience
• Ensure employee adoption of new technologies and tools for better productivity
• Tata Communications GlobalRapide helps organisations migrate to a unified collaborations platforms or a calling application and addresses the challenges of lack of in-house expertise, vendor sprawl, and compliance and security regulations.

Interoperability capabilities help you migrate while protecting existing investments, and intelligent monitoring and management capabilities help enhance performance and productivity. And the adoption tools help you get the most out of your investment.

Having a reliable, secure and global cloud voice backbone ensures a great user experience. Best-in-class single pane of glass visibility into usage, performance, quality and troubleshooting help streamline operations and ensure that users get enhanced user experience and quicker time to market. Strong fraud protection-as-a-service capabilities help ensure security and compliance.