Delight customers with contextual and personalised experiences

Empower connected customer journeys with seamless, omnichannel interactions.

CX strategy that translates into results

Reshaping customer experience

Drive your business with intelligent interactions

random

CX strategy that translates into results

Reduce 60% call wait time & boost sales by 25%

Grow customer loyalty and satisfaction with an omnichannel strategy

random

CX strategy that translates into results

Cut CAPEX by 30% & OPEX by 40%

Transform your business with cloud CX solutions

random

CX strategy that translates into results

Drive conversions up by 15%

Showcase your products with live video demonstrations

random

CX strategy that translates into results

Reshaping customer experience

Drive your business with intelligent interactions

CX strategy that translates into results

Reduce 60% call wait time & boost sales by 25%

Grow customer loyalty and satisfaction with an omnichannel strategy

CX strategy that translates into results

Cut CAPEX by 30% & OPEX by 40%

Transform your business with cloud CX solutions

CX strategy that translates into results

Drive conversions up by 15%

Showcase your products with live video demonstrations

Why the need? Why the need? Why the need? Why the need?
Why the need? Why the need? Why the need? Why the need?

Blog

Transform Customer Experience: Strategise for Success

Read The Report
“Taking action based on feedback is an important part of offering an optimal customer experience. It makes the customer feel their voice is heard, and can be an important differentiator.”
- Ankur Jain, AVP, CCS-Cloud Communications product
“Taking action based on feedback is an important part of offering an optimal customer experience. It makes the customer feel their voice is heard, and can be an important differentiator.”
- Ankur Jain, AVP, CCS-Cloud Communications product

Redefine your CX Strategy with Smart, Innovative Solutions

Personalised, effortless conversations across channels

Deliver personalisation at every step of the customer journey and optimise engagement based on customer preferences-anytime, anywhere, on any digital channel.

Benefits

  • Contextual CX

    Interact using relevant context with the right customer at the right time on the channels they love.

  • Authenticated CX

    Protect customer interactions with two-factor authentications, verifications and real-time fraud alerts.

  • CX through Video

    Take collaboration to the next level and resolve queries easily using real-time, high-quality video.

Solutions

  • Tata Communications DIGO CC

    Tata Communications DIGO CC is a flagship cloud contact centre platform offering a mix of Tata Communications hosted and Partner hosted solutions that leverages on best-in-class technologies enabling enterprises to deliver seamless customer interactions anytime, anywhere.

  • Tata Communications DIGO

    Tata Communications DIGO is an in-network, cloud communications platform that provides bespoke workflow designs and APIs, integrating components like omni-channel communications, vendor agnostic conversational AI, H2X connectors and translation capabilities.

    Explore Solution
  • Tata Communications DIGO VX

    ata Communications DIGO VX is a cloud-based platform based on WebRTC that has its own intelligent routing capabilities, allowing customers to connect with brand associates through video in real-time.

Captivating stories that inspire & connect

ConnectED Conversations: A Discourse with Visionary Executives

Move Video Back

Conversations with leaders

Although, the basic principles of customer interactions are timeless, customer demands are not. Customers have always wanted personalised and reliable services, but the advent of novel technologies has raised their expectations even higher. These expectations have taken a leap post the pandemic with customers getting used to the convenience that digitalisation has brought about. If brands don’t upgrade and provide attractive experiences at each of the customer touchpoints there’s a high chance that customers will churn away. The lifetime value of customers is decreasing, and enterprises should improve the experience customers have of their brand to improve retention.

A CX ecosystem is heavily technology dependent, and businesses need the right infrastructure, applications, processes and skills to enable connection and collaboration amongst all stakeholders in their ecosystem. Business Leaders need a digital ecosystem strategy that can help realise the full potential of new technologies and enable new partnerships and agile operating models. This transformation also makes it imperative for business leaders to work with a broad ecosystem comprising technology vendors and expert partners as they build solutions across disparate technology areas—connectivity, cloud, collaboration, IoT, security—which both requires and results in an incredible level of complexity. In addition to this complexity, challenges like legacy processes and systems, organisational silos, skill shortages and changing customer expectations keep business leaders up at night. Having a partner that can help simplify and manage this complexity and provide end-to-end solutions that ensure business continuity and utmost safety and risk management drives both confidence and success.

We are a global strategic partner for Customer experience deployments, with an understanding of the global regulations and complexities across multi-national environments. This is where we stand-out with our strong capabilities, compliance and regulatory knowledge alongside our network expertise. Tata Communications adheres to local security regulations to maintain customer and employee data integrity. We are experts on telecom regulations and can help you navigate the local regulatory landscape. We also provide extensive voice connectivity with inbuilt fraud prevention as a service, which is a unique capability.

Our solutions include Tata Communications DIGO, a cloud platform as a service offering for automating conversations at the channel level and Tata Communications DIGO CC, a cloud contact centre offering exclusively designed for contact centres. We also have our flagship video offering for real-time customer engagements - Tata Communications DIGO VX.

Solutions that Drive your Business Forward

Connect Your Workforce

Enable your hybrid workforce with powerful collaboration tools that let them connect and communicate seamlessly and securely.

Learn More

Want to know how you can build a Hyperconnected Ecosystem for your enterprise?

Let's Work Together

Subscribe to our Newsletter

Thank you for subscribing to our newsletter!