A CX ecosystem is heavily technology dependent, and businesses need the right infrastructure, applications, processes and skills to enable connection and collaboration amongst all stakeholders in their ecosystem. Business Leaders need a digital ecosystem strategy that can help realise the full potential of new technologies and enable new partnerships and agile operating models. This transformation also makes it imperative for business leaders to work with a broad ecosystem comprising technology vendors and expert partners as they build solutions across disparate technology areas—connectivity, cloud, collaboration, IoT, security—which both requires and results in an incredible level of complexity. In addition to this complexity, challenges like legacy processes and systems, organisational silos, skill shortages and changing customer expectations keep business leaders up at night. Having a partner that can help simplify and manage this complexity and provide end-to-end solutions that ensure business continuity and utmost safety and risk management drives both confidence and success.

We are a global strategic partner for Customer experience deployments, with an understanding of the global regulations and complexities across multi-national environments. This is where we stand-out with our strong capabilities, compliance and regulatory knowledge alongside our network expertise. Tata Communications adheres to local security regulations to maintain customer and employee data integrity. We are experts on telecom regulations and can help you navigate the local regulatory landscape. We also provide extensive voice connectivity with inbuilt fraud prevention as a service, which is a unique capability.

Our solutions include Tata Communications DIGO, a cloud platform as a service offering for automating conversations at the channel level and Tata Communications DIGO CC, a cloud contact centre offering exclusively designed for contact centres. We also have our flagship video offering for real-time customer engagements - Tata Communications DIGO VX.