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OUR VALUE PROMISE

Transform your contact centre in just 3 weeks. Embrace the cloud with our flexible CCaaS suite.

OUR ACHIEVEMENTS

  • Leading Challenger - Juniper Research Mobile Messaging Report, 2023

  • Major Player - IDC Market Scape Worldwide CPaaS Vendor Assessment Report, 2023

  • Leader - Rocco International Voice, 2021 & 2023

  • Product Challenger - ISG CCaaS (CX) ISG Quadrant 2022

WHAT WE OFFER

  • 30%

    Conversion Boost

  • 20%

    Reduction in TCO

  • 60%

    Faster Time to Market

  • 80%

    Boost in Efficiency

Assessment

  • Self Assess Your Customer Interaction

  • Talk to our CX experts

Overview
Solutions
Key Benefits
Partners
Why Us?
Awards
Resources
Get Started

Drive exceptional interactions and experiences throughout a customer’s lifecycle

Become truly optichannel and deliver exceptional experiences throughout a customer’s lifecycle, by unifying all marketing engagements, contact centre operations and customer journey workflows under a single Customer Interaction Suite.
Tata Communications DIGO empowers multiple teams within your organisation to do just that with no-code workflows powering compliant and hyper-personal customer interactions at enterprise scale.

Key solutions of our Customer Interaction Suite

Communication Platform as a Service (CPaaS)

Deliver compliant and highly personalised interactions across customer lifecycles with Tata Communications DIGO, our Customer Interaction Platform.

Tata Communications InstaCC™

Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

  • Communication Platform as a Service (CPaaS)

    Deliver compliant and highly personalised interactions across customer lifecycles with Tata Communications DIGO, our Customer Interaction Platform.

  • Tata Communications InstaCC™

    Deliver automated and insights-driven interactions to achieve exceptional agent and customer experience with our contact centre solution, InstaCC™.

Use cases across the customer lifecycle

Acquire
Onboard
Engage
Retain
Refer
Reactivate

Acquire

Identify and attract customers with contextually relevant interactions
  • Outbound agent outreach
Augment your Martech stack with an ecosystem of partners
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Why choose Tata Communications DIGO?

  • Last-mile Reliability

    Delivered through 400+ MNO connects across 210 countries and our underlying telecom infrastructure.

  • Be Compliant, Globally

    Achieve 100% compliance with our expertise in some of the most regulated markets.

  • The only CX Partner you’ll need

    Our consultative, POC-based approach brings in efficiency and peace of mind for you.

  • A Secure Core for Secure CX

    Our carrier-grade network is protected from DDoS attacks, viruses, data thefts and more.

  • Seamless CXaaS

    Keep interactions seamless across your contact centres, mobile, web, stores and chatbots.

Trusted & celebrated by the industry

  • MEFFYS 2023

    Winner, Innovation in Personal Data and Identity at MEFFYS 2023

    Tata
  • Genesys

    India Partner of the Year Award by Genesys

    Tata
  • Genesys

    APAC Innovation Trailblazer Award by Genesys

    Tata
  • Genesys

    Best Use Case of the Year Award by Genesys

    Tata

Customer Success Story

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA. Deployed in just 104 days, the solution is a 24*7*365

Omnichannel Cloud Contact Centre

Tata Communications InstaCC Global™ was deployed as a one-stop solution to deliver an optimised customer experience with a single integrated SLA. Deployed in just 104 days, the solution is a 24*7*365

Do epic CX with Tata Communications DIGO!