Customer Interaction Suite

A mobile-first guide

Consumers are increasingly using mobile devices, making it essential for brands to optimise campaigns for mobile. Learn how to engage customers effectively in this mobile-first world.

SMS marketing trends and strategies for business success in 2024

Discover how modern technologies are transforming SMS marketing. Learn about strategies for personalisation, compliance, sustainability, and metrics-driven optimisation.

Grofers & Tata Communications Kaleyra

Grofers boosts customer engagement with Tata Communications Kaleyra's SMS solutions.

Red Cross & Tata Communications Kaleyra

During the COVID-19 pandemic, Tata Communications Kaleyra rapidly implemented a toll-free SMS system for the Italian Red Cross, enabling efficient communication for essential services.

MFine & Tata Communications Kaleyra

MFine, a digital healthcare platform, uses Tata Communications Kaleyra’s cloud communication services to connect remote patients with leading doctors.

Rethinking customer interactions to boost CX: Pulse survey report from HBR Analytic Services

Exclusive CX report by HBR Analytic Services in association with Tata Communications, offers insights into the evolving world of customer interactions and best practices to enhance your CX strategy.

How CX defines brand success for enterprises

As seen in multiple European companies, quality and seamlessness of CX have strongly affected levels of success and growth.

A Personalized Experience: Giving greater convenience and control to the customer

How retail giant, Croma, meets its customers

Infographic: Great CX-pectations how experience became your competitive edge

Establishing programmable communications on your terms

Tata Communications CPaaS is our cloud communications platform, which lets your organization specify a communications workflow, customize it and roll it out to your customers quickly and easily.

Brochure: Streamline your customer experience for the new digital era

Designed for today's hyper-competitive world, Tata Communications CCaaS and CPaaS solutions offer the tools to deliver seamless customer experiences- anytime, anywhere.

4 emerging tech trends & tools for quantifiable customer support

The global COVID-19 pandemic has presented contact centres with unprecedented challenges. The infographic highlights tools and technologies that can deliver quantifiable quality of service to your c

Exclusive 2024 survey: CCaaS trends & buying behaviour

Unlock exclusive insights from 75 contact centre respondents across industries! Download our survey report on CCaaS trends and benefits. Get the Full Report.

Winning CX in logistics: Strategies for a hyperconnected era

This whitepaper examines the evolution of technology in logistics, cost optimisation, & how Tata Communications enhances CX, revealing innovations & benefits for leading-edge contact centres.

InstaCC™ Dedicated: A secure, private cloud contact centre

Achieve optimal performance with a dedicated cloud contact centre platform tailored precisely to your requirements, available at your preferred location.

Juniper Research interview on Tata Communications CCaaS

Juniper Research interviews Anand Viswanathan, CCaaS Head at Tata Communications, on our award-winning CCaaS solution and strategies that won the Future Digital Awards Gold.

Scaling communications - CPaaS and global expansion

Leveraging CPaaS for scalable communication solutions

Recognised as an Established Player in Juniper Research Mobile Authentication Leaderboard, 2023

Get a detailed analysis of Tata Communications mobile authentication portfolio and market strengths that help deliver seamless customer experiences. Submit details to view more.

Recognised as an Established Player in Juniper Research Conversational Commerce Leaderboard, 2023

Get a detailed analysis of Tata Communications conversational commerce portfolio and market strengths that help deliver seamless customer experiences. Submit details to view more.