Engaging customer experience through CCaaS

With time, technologies mature and so do the expectations of the customers. Where nothing stands out, it is the CX that triggers the value of an organisation or a brand. With our gamut of CCaaS, we help you leverage the power of customers in driving sales and promoting growth. We, at Tata Communications, host an array of contact centre solutions that are designed specifically to map the requirements of the customer. Innovative offerings to drive business growth and fuel success in the ever-growing competitive market, we promise to help you remain at the forefront of your customers.

Explore our suite of CCaaS solutions

InstaCC global

In today’s crowded, competitive market, personalised customer service and excellent experience management are critical growth and revenue drivers.

Cisco Webex contact center

Cloud-based contact centres allow you to throttle up and down the services you want to leverage rather than investing heavily in technology you may only use on occasion.

Amazon connect

We deliver Amazon Connect in a completely different dimension globally forged with our best in class network & complementary voice services.
  • InstaCC global

    In today’s crowded, competitive market, personalised customer service and excellent experience management are critical growth and revenue drivers.
  • Cisco Webex contact center

    Cloud-based contact centres allow you to throttle up and down the services you want to leverage rather than investing heavily in technology you may only use on occasion.
  • Amazon connect

    We deliver Amazon Connect in a completely different dimension globally forged with our best in class network & complementary voice services.

Explore endless possibilities with our solutions

  • Powered by modular solutions

    Tata Communications CCaaS that offers modular and pre-integrated Contact Centre applications, data connectivity, hosting, and voice minutes.
  • Improved customer experience

    Customers and contacts can enjoy personalised and real time responses with our on-demand, virtual and global CCaaS solutions.
  • Mitigate your business risk

    Hosted centres enable businesses to lower risk and further, assure the customers a sense of security arising from end-to-end, carrier-grade SLAs.
  • Increase business efficiencies

    Drive the top-line growth while bolstering the bottom line. This improves profitability by leveraging the proven service assurance by us.

Hear from our customers

  • Chris Botting
    General Manager , Collaboration Business Applications Business Unit at Cisco

    Cisco is pleased that Tata Communications Limited has based their InstaCC GlobalTM on Cisco HCS. Tata Communications’ worldwide delivery capability enables them to target many previously unserved and underserved markets.

  • Vasili Triant
    Vice President , Cisco Contact Centre Solutions

    Globally, customers expect a consistent and proactive experience. Contact centres are constantly innovating to provide that level of personalized customer experience.

How we can transform your industry

Automotive

Drive an unmatched customer experience by deploying the contact centre of the future. Leverage cloud-based contact centre solutions with minimal hardware to build richer customer interaction. You can choose a range of technology options from Cisco Connect Webex Contact Centre, Amazon Connect or Tata Communications’ InstaCC Global and transform your customer experiences.
  • Provide customers with a direct means to connect to your brand
  • Build long term relationships with your customers
  • Drive agent productivity and provide a better employee experience
  • Enable customers to access your services from the channels of their choice with our Intelligent contact centre solutions

Are you ready to transform your business?