Simplify and streamline contact centre operations with a single global CCaaS partner
Faster time to market
Improved customer SLAs (Actionable insights)
End-to-end accountability
Faster time to market in 116 countries
Migration success in 200+ locations
Boost in call handling efficiency
Less on-premise infrastructure costs
Fall in vendor ticketing
Decline in abandoned calls
Did you know? IDC research shows that nearly 30% of buyers prefer a single strategic partner for their contact center tech needs. When you choose Tata Communications, you’re not only getting our cutting-edge CCaaS solution Tata Communications InstaCC™, but also customisable deployments, seamless integrations, and real-time monitoring of key KPIs. Our unified approach guarantees speed to market and a connected experience for both customers and agents.
Tata Communications Cloud
This global, multi-tenant CCaaS solution caters to businesses of all sizes. Seamlessly integrating with CRM systems, Microsoft Teams, BOTS, and social media, we amplify both customer and employee experiences.
An on-prem solution for medium to large enterprises with complex customisation requirements, InstaCC™ Dedicated, grants unparalleled control to align with business-driven policies.
Make a move to cloud while retaining your legacy platforms with our Automatic Call Distributor (ACD) that is agnostic, includes smart routing and is a self-serve solution.
This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.
BankBazaar.com serves as an online marketplace for a comprehensive range of financial products, including co-branded credit cards in collaboration with several prominent banks in India. In our pursuit of dependable telecom and communication solutions, we've forged a strong partnership with Tata Communications.