Tata Communications InstaCC™
Migrate your contact centres to the cloud in just 21 days
OUR VALUE PROMISE
Simplify and streamline contact centre operations with a single global CCaaS partner
MAXIMISE BUSINESS BENEFITS WITH
Faster time to market
Improved customer SLAs (Actionable insights)
End-to-end accountability
DRIVING BUSINESS OUTCOMES
60%
Faster time to market in 116 countries
100%
Migration success in 200+ locations
80%
Boost in call handling efficiency
35%
Less on-premise infrastructure costs
88%
Fall in vendor ticketing
90%
Decline in abandoned calls
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Speak to our team of experts
Discover the power of a single vendor CCaaS solution – Tata Communications InstaCC™
Did you know? IDC research shows that nearly 30% of buyers prefer a single strategic partner for their contact center tech needs. When you choose Tata Communications, you’re not only getting our cutting-edge CCaaS solution Tata Communications InstaCC™, but also customisable deployments, seamless integrations, and real-time monitoring of key KPIs. Our unified approach guarantees speed to market and a connected experience for both customers and agents.
Choose the solution that fits your enterprise the best
Tata Communications Cloud
Partner Cloud
Tata Communications Cloud
- Tata Communications Cloud
- Partner Cloud
InstaCC™ Cloud
This global, multi-tenant CCaaS solution caters to businesses of all sizes. Seamlessly integrating with CRM systems, Microsoft Teams, BOTS, and social media, we amplify both customer and employee experiences.
InstaCC™ Dedicated
An on-prem solution for medium to large enterprises with complex customisation requirements, InstaCC™ Dedicated, grants unparalleled control to align with business-driven policies.
InstaCC™ Connect
Make a move to cloud while retaining your legacy platforms with our Automatic Call Distributor (ACD) that is agnostic, includes smart routing and is a self-serve solution.
Why choose Tata Communications?
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Faster time to market
Scale your contact centre operations across 110+ countries (200+ locations) in less than three weeks with our AI-powered professional services.![]()
Improve SLAs with actionable insights
Our dedicated contact centre helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, and inbound/outbound streams helping you stay on track and avoid SLA breaches.![]()
One partner, total accountability
Tata Communications is your go-to CX partner for end-to-end contact centre, voice and network deployments with 100% end-to-end accountability![]()
A Dedicated Contact Centre Helpdesk for all your needs
We take pride in offering a team of dedicated experts to cater to your requirements, including services such as System Health Monitoring, Proactive and Reactive Vendor Ticketing, Performance Optimisation, Change Management and a committed Service Manager. Your every need is met with regular reviews and collaborative feedback sharing.
InstaCC™ recognised as a 'Leader' in ISG CCaaS Report 2023
This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.
Hear from our customers
BankBazaar.com serves as an online marketplace for a comprehensive range of financial products, including co-branded credit cards in collaboration with several prominent banks in India. In our pursuit of dependable telecom and communication solutions, we've forged a strong partnership with Tata Communications.
Customer success stories
