Tata Communications Hosted Solutions
A global, multi-tenant Microsoft-based offering for enterprises looking to enhance customer and employee experiences.
A smart routing, self-serve solution for enterprises to initiate their transformation to cloud while retaining their legacy platforms.
A dedicated, holistic offering that eliminates security and regulation risks for large enterprises and improves customer journeys and agent productivity.
This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.
Tata Communications CCaaS solution, InstaCC™ has been recognised as a Major Contender in the CCaaS Peak Matrix Assessment 2023 by leading analyst firm, Everest Group. Tata Communications secured the highest rating among all participants for CCaaS capabilities, Implementation Support and Value Delivered.