ISG's Choice: InstaCC™ Leads in CCaaS. Be informed.

Dive into IDC's 2023 CCaaS insights. Read now!

Migrate your contact centres to the cloud in just 21 days


Simplify and streamline contact centre operations with a single global CCaaS partner


  • Faster time to market

  • Improved customer SLAs (Actionable insights)

  • End-to-end accountability


  • 60%

    Faster time to market in 116 countries

  • 100%

    Migration success in 200+ locations

  • 80%

    Boost in call handling efficiency

  • 35%

    Less on-premise infrastructure costs

  • 88%

    Fall in vendor ticketing

  • 90%

    Decline in abandoned calls

Free Trial
  • Sign up for free trial/ demo

  • Speak to our team of experts

Discover the power of a single vendor CCaaS solution – Tata Communications InstaCC™

Did you know? IDC research shows that nearly 30% of buyers prefer a single strategic partner for their contact center tech needs. When you choose Tata Communications, you’re not only getting our cutting-edge CCaaS solution Tata Communications InstaCC™, but also customisable deployments, seamless integrations, and real-time monitoring of key KPIs. Our unified approach guarantees speed to market and a connected experience for both customers and agents.

Choose the solution that fits your enterprise the best

Tata Communications Cloud

Partner Cloud

Tata Communications Cloud

  • Tata Communications Cloud
  • Partner Cloud

InstaCC™ Cloud

This global, multi-tenant CCaaS solution caters to businesses of all sizes. Seamlessly integrating with CRM systems, Microsoft Teams, BOTS, and social media, we amplify both customer and employee experiences.

InstaCC™ Dedicated

An on-prem solution for medium to large enterprises with complex customisation requirements, InstaCC™ Dedicated, grants unparalleled control to align with business-driven policies.

InstaCC™ Connect

Make a move to cloud while retaining your legacy platforms with our Automatic Call Distributor (ACD) that is agnostic, includes smart routing and is a self-serve solution.

Why choose Tata Communications?

  • Faster time to market

    Scale your contact centre operations across 110+ countries (200+ locations) in less than three weeks with our AI-powered professional services.
  • Improve SLAs with actionable insights

    Our dedicated contact centre helpdesk offers expert guidance in monitoring service levels, abandoned call ratios, and inbound/outbound streams helping you stay on track and avoid SLA breaches.
  • One partner, total accountability

    Tata Communications is your go-to CX partner for end-to-end contact centre, voice and network deployments with 100% end-to-end accountability
  • A Dedicated Contact Centre Helpdesk for all your needs

    We take pride in offering a team of dedicated experts to cater to your requirements, including services such as System Health Monitoring, Proactive and Reactive Vendor Ticketing, Performance Optimisation, Change Management and a committed Service Manager. Your every need is met with regular reviews and collaborative feedback sharing.

InstaCC™ recognised as a 'Leader' in ISG CCaaS Report 2023

This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.

Hear from our customers

Krishnenjit Roy
Senior Vice President of Technology, Bank Bazaar serves as an online marketplace for a comprehensive range of financial products, including co-branded credit cards in collaboration with several prominent banks in India. In our pursuit of dependable telecom and communication solutions, we've forged a strong partnership with Tata Communications.

Read the latest, in-depth Tata Communications CCaaS reviews from real users verified by Gartner Peer Insights, and choose your business software with confidence.