Simplify and streamline contact centre operations with a single global CCaaS partner
Faster time to market
Improved customer SLAs (Actionable insights)
Faster time to market in 116 countries
Migration success in 200+ locations
Boost in call handling efficiency
Less on-premise infrastructure costs
Fall in vendor ticketing
Decline in abandoned calls
Did you know? IDC research shows that nearly 30% of buyers prefer a single strategic partner for their contact center tech needs. When you choose Tata Communications, you’re not only getting our cutting-edge CCaaS solution Tata Communications InstaCC™, but also customisable deployments, seamless integrations, and real-time monitoring of key KPIs. Our unified approach guarantees speed to market and a connected experience for both customers and agents.
Tata Communications Cloud
This global, multi-tenant CCaaS solution caters to businesses of all sizes. Seamlessly integrating with CRM systems, Microsoft Teams, BOTS, and social media, we amplify both customer and employee experiences.
An on-prem solution for medium to large enterprises with complex customisation requirements, InstaCC™ Dedicated, grants unparalleled control to align with business-driven policies.
Make a move to cloud while retaining your legacy platforms with our Automatic Call Distributor (ACD) that is agnostic, includes smart routing and is a self-serve solution.
This quadrant assesses the providers of advanced CCaaS solutions, which enable innovative CX & deliver business benefits to enterprises, including the omnichannel agility expected in the market.
BankBazaar.com serves as an online marketplace for a comprehensive range of financial products, including co-branded credit cards in collaboration with several prominent banks in India. In our pursuit of dependable telecom and communication solutions, we've forged a strong partnership with Tata Communications.
Tata Communications CCaaS solution, InstaCC™ has been recognised as a Major Contender in the CCaaS Peak Matrix Assessment 2023 by leading analyst firm, Everest Group. Tata Communications secured the highest rating among all participants for CCaaS capabilities, Implementation Support and Value Delivered.