Always-on, anywhere and omni-channel, customer interactions.

Tata Communications InstaCC™ is an end-to-end next generation contact centre solution for enterprises providing services at scale. Enable agents and driving enterprise efficiency, while delivering seamless and intuitive customer experiences. The Tata Communications’ InstaCC™ solution stack envelopes contact centre setup, virtualization, storage, global voice network, load balancing, and in-depth monitoring, deployed over a unified cloud ecosystem that irons out complexity.

Explore the extensive Tata Communications InstaCC™ solution

Tata Communications Hosted Solutions

Partner Hosted Solutions powered by Tata Communications

Tata Communications Hosted Solutions

  • Tata Communications Hosted Solutions
  • Partner Hosted Solutions powered by Tata Communications

InstaCC™ Cloud

Become versatile with an intelligent, cost effective and scalable multi-tenancy and multi-channel cloud hosted service.

InstaCC™ Connect

Transform customer experiences with a flexible multi-premise smart routing, and self-service contact centre solution.

InstaCC™ Dedicated

Drive richer digital customer experience with secure and regulatory compliant dedicated infrastructure.

Transform with superior versatility and efficiency

  • Omnichannel presence

    IVR automation self-service and omnichannel integrations across social media web-interactions, mobile voice and messages, chat and email, ensure superior customer convenience.
  • Agent productivity

    Intelligent AI enabled agent assist and text & speech analytics, configurable agent desktop, CRM and workforce integration, all combine to supercharge agent performance.
  • Contact centre management

    Smart call-routing, deep and comprehensive dashboard reporting, two-way scaling to accommodate customer traffic, managed and professional services to assist migration, and integrated SLAs, make management easy.
  • Everywhere compliance

    Local regulatory compliance across all available markets ensures legal mandates are automatically updated to match regional contact centre requirements, allowing for faster deployment.

Are you ready to transform your business?