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Your single go-to partner for all global cloud contact centre needs

As organisations are orchestrating elevated customer journeys through the cloud, creating a flexible infrastructure becomes key while building tech stacks. We make this vision a reality with our InstaCC™ omnichannel CCaaS offering. Here, businesses get a choice of our hosted and partner hosted cloud contact centre solutions to drive fluid customer conversations leading to happier customers, highly motivated agents, and enhanced business productivity.
Cloud Contact Center Solutions

Why Tata Communications?

  • Reduce vendor sprawl and increase efficiency

    Eliminate complexity of managing multiple vendors with Tata Communications as your single global geo-redundant multi-layer provider for cloud, voice and network.

  • Global connectivity with reduced TCO

    Our range of digital ready solutions can be seamlessly deployed across the globe with low upfront investment and operating costs that are noticeably lower than legacy and on-premise systems.

  • Compliance with complex telecom regulations

    With our expertise and 10+ years of experience in managing complex telecom regulations we ensure that the contact centres stay compliant across multi-country compliance regulations.

  • Increased business uptime

    Committed QoS through integrated SLAs and 24/7 network monitoring reduces unplanned downtimes and ensures uninterrupted operations.

IDC research: The evolving customer journey

The role of cloud-based platforms in delivering unified customer experiences.

Explore the extensive Tata Communications InstaCC™ solution

Tata Communications Hosted Solutions

Partner Hosted Solutions powered by Tata Communications

Tata Communications Hosted Solutions

  • Tata Communications Hosted Solutions
  • Partner Hosted Solutions powered by Tata Communications

InstaCC™ Cloud

A global, multi-tenant Microsoft-based offering for enterprises looking to enhance customer and employee experiences.

InstaCC™ Connect

A smart routing, self-serve solution for enterprises to initiate their transformation to cloud while retaining their legacy platforms.

InstaCC™ Dedicated

A dedicated, holistic offering that eliminates security and regulation risks for large enterprises and improves customer journeys and agent productivity.