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Elevate customer experiences

The new generation customer is connected in more ways than ever before. For your business, this means that customer service must pivot to an approach that is omni-channel, contextual and real-time. In doing so, you can elevate customer experiences across the lifecycle, drive loyalty and increase customer satisfaction. You can now enable this through a cloud communication platform that is:
Flexible and scalable
Easy to integrate and supported by our visual designer tool.
Simple and agile with a user-friendly interface and global reach for easy collaboration
Carrier grade and provisioned on our own network infrastructure, providing end-to-end control, and streamlining costs

Tata Communications DIGO solutions to power your customer communications

  • Anonymize

    Protect customer and employee privacy with number masking, using a virtual number to create a communications bridge for voice calls.

  • Authenticate

    A reliable and scalable multi-factor authentication solution to protect customer transactions. Launch quickly, with minimal IT support.

  • Connect

    Seamless operations with pre-built connectors for a range of CRM, marketing automation and other enterprise applications.

  • Verify

     Ensure a higher rate of completed communications, with phone number verification – ensure your customers can recognise when your business is calling or texting them.

  • Engage

    Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.

  • Infrastructure as a Service

    With hosted SMSC and managed SMS Firewall, you are assured of security with control over the way you run your mobile messaging services

  • Anonymize

    Protect customer and employee privacy with number masking, using a virtual number to create a communications bridge for voice calls.

  • Authenticate

    A reliable and scalable multi-factor authentication solution to protect customer transactions. Launch quickly, with minimal IT support.

  • Connect

    Seamless operations with pre-built connectors for a range of CRM, marketing automation and other enterprise applications.

  • Verify

     Ensure a higher rate of completed communications, with phone number verification – ensure your customers can recognise when your business is calling or texting them.

  • Engage

    Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.

  • Infrastructure as a Service

    With hosted SMSC and managed SMS Firewall, you are assured of security with control over the way you run your mobile messaging services

What makes Tata Communications DIGO your CPaaS partner of choice

  • Programmable voice

    • Click to call 
    • Call recording 
    • Smart IVR 
    • Text to speech

  • Omnichannel

    • Voice 
    • SMS 
    • OTT 
    • Web and more

  • Contextual customer engagement

    • CRM integration 
    • Agent assist 
    • Omnichannel integration

  • Secure

    • Anonymization 
    • Multi-factor authentication 
    • Number verification

  • Global

    • Global tier I network 
    • Network covering 80% of global GDP
    • +90 countries

  • Programmable voice

    • Click to call 
    • Call recording 
    • Smart IVR 
    • Text to speech

  • Omnichannel

    • Voice 
    • SMS 
    • OTT 
    • Web and more

  • Contextual customer engagement

    • CRM integration 
    • Agent assist 
    • Omnichannel integration

  • Secure

    • Anonymization 
    • Multi-factor authentication 
    • Number verification

  • Global

    • Global tier I network 
    • Network covering 80% of global GDP
    • +90 countries

Tata Communications DIGO wins MEFFYS Award 2023 at MWC, Barcelona.

Talk to us to enable seamless customer experiences