Tata Communications DIGO is an in-network cloud communication platform that optimises your customer experience through a real-time, omnichannel framework.
The new generation customer is connected in more ways than ever before. For your business, this means that customer service must pivot to an approach that is omni-channel, contextual and real-time. In doing so, you can elevate customer experiences across the lifecycle, drive loyalty and increase customer satisfaction. You can now enable this through a cloud communication platform that is:
Flexible and scalable
Easy to integrate and supported by our visual designer tool.
Simple and agile with a user-friendly interface and global reach for easy collaboration
Carrier grade and provisioned on our own network infrastructure, providing end-to-end control, and streamlining costs
Tata Communications DIGO solutions to power your customer communications
Anonymize
Protect customer and employee privacy with number masking, using a virtual number to create a communications bridge for voice calls.
Authenticate
A reliable and scalable multi-factor authentication solution to protect customer transactions. Launch quickly, with minimal IT support.
Connect
Seamless operations with pre-built connectors for a range of CRM, marketing automation and other enterprise applications.
Verify
Ensure a higher rate of completed communications, with phone number verification – ensure your customers can recognise when your business is calling or texting them.
Engage
Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.
Infrastructure as a Service
With hosted SMSC and managed SMS Firewall, you are assured of security with control over the way you run your mobile messaging services
Anonymize
Protect customer and employee privacy with number masking, using a virtual number to create a communications bridge for voice calls.
Authenticate
A reliable and scalable multi-factor authentication solution to protect customer transactions. Launch quickly, with minimal IT support.
Connect
Seamless operations with pre-built connectors for a range of CRM, marketing automation and other enterprise applications.
Verify
Ensure a higher rate of completed communications, with phone number verification – ensure your customers can recognise when your business is calling or texting them.
Engage
Develop targeted, multi-step voice and SMS marketing programmes, or integrate mobile marketing with your existing services, via APIs.
Infrastructure as a Service
With hosted SMSC and managed SMS Firewall, you are assured of security with control over the way you run your mobile messaging services
What makes Tata Communications DIGO your CPaaS partner of choice
Programmable voice
Click to call
Call recording
Smart IVR
Text to speech
Omnichannel
Voice
SMS
OTT
Web and more
Contextual customer engagement
CRM integration
Agent assist
Omnichannel integration
Secure
Anonymization
Multi-factor authentication
Number verification
Global
Global tier I network
Network covering 80% of global GDP
+90 countries
Programmable voice
Click to call
Call recording
Smart IVR
Text to speech
Omnichannel
Voice
SMS
OTT
Web and more
Contextual customer engagement
CRM integration
Agent assist
Omnichannel integration
Secure
Anonymization
Multi-factor authentication
Number verification
Global
Global tier I network
Network covering 80% of global GDP
+90 countries
Tata Communications DIGO wins MEFFYS Award 2023 at MWC, Barcelona.