Global mobile local presence across multiple countries
MLNS provides in-country mobile numbers that allow customers and end users to place calls or send SMS as if communicating locally. While the experience remains local for the caller, traffic is routed internationally to the business’s chosen destination—central office, contact centre, cloud platform, or application—enabling a true local presence from anywhere.
Centralised routing for mobile voice and SMS traffic
All inbound mobile calls and messages from different countries can be routed to a single global hub—SIP, PSTN, or application endpoint. This centralised model simplifies operations, ensures consistent service delivery, and enables better control over routing, quality, and scalability across regions.
App and platform integration for OTT and CPaaS providers
MLNS integrates seamlessly with OTT platforms and cloud communication services via APIs, enabling mobile-originated voice and SMS within applications. Providers can embed local mobile identities into their platforms, improving user experience while maintaining centralised service delivery and global reach.
Regulatory-compliant mobile number provisioning
Tata Communications manages country-specific documentation, verification, and regulatory requirements for mobile numbers. This ensures faster onboarding, reduced risk, and ongoing compliance—allowing businesses to expand confidently without navigating local telecom regulations independently.
Explore use cases
1
OTT communication applications
Enable users to communicate using local mobile numbers for voice and SMS within apps.
2
Customer support operations
Route mobile calls and messages from multiple countries into centralised or regional support hubs.
3
Marketplaces and gig platforms
Provide local mobile contact points while protecting user privacy and ensuring reachability.
4
Travel and hospitality services
Offer guests local mobile access for reservations, updates, and support across regions.
5
Cloud contact centres
Extend mobile-origin voice and SMS into cloud-based customer engagement platforms.
Designed for mobile-first global businesses
OTT & CPaaS providers
Global enterprises
Digital marketplaces
Cloud contact centres
Core features that power MLNS
Local mobile numbers across markets
Provision compliant with local mobile numbers in 15+ countries to establish trusted, in-country presence.
Unified number lifecycle management
Single-provider control for activation, suspension, porting, and decommissioning across regions.
Voice & SMS with carrier-grade quality
Reliable inbound and outbound voice and SMS with direct mobile network termination.
Global IP-based routing backbone
High-quality routing over a secure global IP network for consistent performance and resilience.
OTT & application integration ready
Seamless integration with contact centres, CPaaS platforms, and enterprise applications.
Why choose MLNS from Tata Communications?
Why choose MLNS from Tata Communications?
Reduced caller cost & friction
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Customers and partners reach you via local numbers, no international dialing barriers.
Strong local market presence
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Appear local in every country you operate, building credibility and higher answer rates.
Improved reachability & engagement
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Higher connection success for customer support, sales, and critical enterprise communications.
Simplified global operations
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One commercial model, one contract, one operational framework—globally consistent.
Built for distributed & global teams
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Supports multinational workforces, shared service centres, and regional hubs effortlessly.
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