What's standing between you and future-ready banking?
1
Fraud, Risk and Compliance Management
Banks face rising cyber threats under complex rules, demanding intense security and compliance efforts.
2
Customer Experience
Legacy systems and siloed service delivery models fail in delivering personalized, seamless customer experiences.
3
Secure Digital Banking
Core banking outages can impact reputation and regulatory compliance. Many lack modern failover, resilient design, or live service views.
4
Employee Experience
Fragmented IT systems block progress. They drive up costs, stifle innovation, and prevent your teams from collaborating.
5
Operational Efficiency
Diverse regions, vendors and rules create inconsistent networks, hindering performance, inflating costs globally.
Turning complex industry hurdles into your competitive edge
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Minimise financial and reputational risk. Enhance customer trust.
We offer real-time threat detection, transaction monitoring and AI-driven behavioral analytics to pinpoint anomalies and prevent fraud across all channels. Key use cases include securing digital banking, monitoring insider threats, automating regulatory reporting and detecting financial crimes like money laundering and phishing. Leveraging secure cloud platforms, zero-trust architecture, and data residency compliance, we ensure regulatory alignment across jurisdictions.
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Faster onboarding, reduced customer churn, deeper engagement
Transform your customer experience at every touchpoint—onboarding, service delivery, and relationship management. Our cloud-based CPaaS and CCaaS solutions simplify communication across mobile, web, branches, contact centres, and social platforms. From AI-powered onboarding and secure video KYC to real-time issue resolution and tailored financial advice, we help you deliver seamless, impactful interactions.
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Swift settlements, fewer failures and a seamless digital payment experience
Our global network reach, API-ready platforms and low-latency architecture supports real-time payment flows across UPI, NEFT, IMPS and cross-border remittances with intelligent routing, dynamic load balancing, and encryption for end-to-end security and compliance. Your customers enjoy instant confirmations, real-time tracking and timely alerts, all accessible through digital banking channels like mobile apps and SMS.
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Boost workforce productivity, fostering agility and innovation across your bank's ecosystem.
Your branch staff, remote teams, and knowledge workers can collaborate seamlessly with real-time communication tools, use secure virtual desktops for remote banking, and leverage AI-powered service desks for faster issue resolution. With advanced identity management, zero-trust security, and SD-WAN, you'll deliver a consistent employee experience, boost productivity, and drive operational agility across your organisation.
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Reduce cost-to-serve, improve process cycles and agility
By combining intelligent networks, automation, and cloud-native platforms, you’ll simplify operations, break down silos, and cut costs. Centralise branch operations with SD-WAN, resolve service tickets faster using AI-driven ITSM, and move towards paperless workflows with e-signature integrations. With cloud-based document management, navigating regulatory processes becomes seamless and efficient.
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Transform your customers retail banking experiences
Cut long wait times, reduce costs and improve digital engagement with a seamless phygital experience across your customers’ in-branch journey. Attract, serve and retain customers more efficiently while gaining insights through actionable analytics from physical spaces. With secure, reliable edge connectivity and fully managed services from Tata Communications, we’ll ensure smooth implementation and operations every step of the way.
Count on us for proven results
Case Study
Banca Widiba redefines banking with video communication
Case Study
Tally enables its users to perform GST related tasks seamlessly and efficiently
Case Study
Swift Transactions: Tata Communications Powers 500M+ PhonePe Users
Case Study
Bajaj Auto Credit Limited makes it simpler and faster for its customers to finance their favourite Bajaj vehicles
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Case Study
Bharti AXA with 13% Network Improvement enhances Customer Experience
A partner you can trust
Recognised as a Niche Player in the 2024 Gartner® Magic Quadrant™ for CPaaS
Innovator in Avasant’s Advanced Network Services 2024 RadarView™.
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