Tata Communications TCˣ
Tata Communications TCx is a unified, self-service platform that brings all your operational services and processes together in one place, giving you complete visibility and control over your IT ecosystem built on our powerful Digital Fabric. From configuring policies across your network, hybrid cloud and cybersecurity solutions to tracking orders, monitoring inventory, ensuring service quality, generating reports, accessing invoices and managing service or change requests, Tata Communications TCx makes it simple to manage complex digital operations with speed, ease and confidence.
Tata Communications TCˣ customer self serve journeys | Buying cycle
- Discover our products & services through our corporate site
- Buy our solutions and services through digital ordering
- Solution configuration | Raise online feasibility | Quotes | Digital order
Instant
zero touch quotes
Faster
TATs across ordering journey
Tata Communications TCˣ customer self serve journeys | Service delivery - Implementation cycle
- View what you have bought from us – Inventory information
- View the implementation of your service | order tracking
Real-time
order tracking and updates
In built
automation and reduced manual touchpoints for service activation
Get Map
Location view of your inventory
Tata Communications TCˣ customer self serve journeys | Lifecycle management
- If you have any trouble with your solution or services – view your tickets with support & maintenance
- Keep a tab on your service performance – View reports | Analytics
- What are you paying | View your expenses with invoices and billing details
Consolidated
Inventory view with call to actions
Advanced
Analytics and insights
Visibility
Control
Insights
Your digital fabric through Tata Communications TCˣ
Single pane of glass
Self service
Self diagnostics
Secure, customised access
Single pane of glass
Self service
Self diagnostics
Secure, customised access
Experience the Advantage
Experience the Advantage
Digital ordering journey
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- Self-Ordering by customers.
- Zero touch automations in feasibility & commercials process.
- Intuitive feature to track the delivery progress of quotes/orders until Service Activation.
Centralised Inventory
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Visibility & ease of access to inventory - solution level map view of real-time inventory.
Support & maintenance
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- Open, view and track incidents.
- Open, view & track.
- Service/change requests and planned events.
Reports & analytics
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- Performance KPIs.
- Analytics & actionable insights.
Billing & invoices
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- View past invoices.
- View next invoice due dates.
- Download CDR reports.
- Open, View & Track billing requests.
Let's explore Tata Communications TCˣ: A concise guide
4 Star Rating by the Service Desk Institute (SDI)
TCˣ, Tata Communication’s Digital Customer Engagement Platform has been awarded a 4-Star Business-Led Service Desk maturity rating under the globally recognized Service Desk Certification (SDC) program by SDI.
