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International voice demands reliability that traditional routing models fail to deliver

Call Quality

Unpredictable international voice quality

International calls often traverse indirect routes with inconsistent handling, resulting in audio distortion, fluctuating ASR/ACD, and customer dissatisfaction across key destinations.

Reliability

Limited control over voice routing paths

When voice shares capacity with non-critical services, congestion and peak-hour contention compromise call continuity and increase drop rates.

Support

Delayed response for voice quality issues

Without proactive monitoring and specialised voice expertise, identifying and resolving quality issues becomes reactive, extending business disruption.

Protect call quality end-to-end with our VTS Prime

Built for deterministic routing, continuous performance oversight, and priority handling to maintain consistent call clarity, even under adverse network conditions.

Premium voice termination

Route international voice traffic through direct Tier-1 interconnects to avoid unnecessary hops and uncontrolled paths. Continuous performance monitoring validates quality in real time, while priority routing safeguards voice stability during congestion and high-load scenarios.

Apply premium routing where voice quality defines the experience

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High-reliability international calling

Support international voice services that require predictable call completion and sustained audio clarity across all destinations.

2
Premium contact centre voice traffic

Protect customer interactions by minimising drops and distortion in high-value inbound and outbound contact centre calls.

3
Quality-driven enterprise voice services

Enable enterprises to maintain consistent international voice performance for executive, operational, and customer-facing communications.

Premium voice termination for critical businesses

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Financial institutions

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Healthcare networks

Global-Enterprise

Global enterprises

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Premium retail voice applications

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High-end contact centers

Capabilities powering our premium voice performance

Route

Direct tier-1 routing

Eliminates unnecessary hops through controlled, high-quality carrier paths. 

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Real time QoS monitoring

Tracks live voice KPIs to detect and address degradation instantly. 

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Priority traffic handling

Ensures voice traffic remains stable during congestion and peak loads. 

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Premium support model

Provides expert, voice-specialised assistance with priority escalation 24/7.

Secure Technology

Security protection

Reduces exposure to fraud and unauthorised traffic across voice routes. 

Why choose Tata Communications for global voice termination services?

Why choose Tata Communications for global voice termination services?

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Superior HD call quality

  • Deliver crystal-clear voice with minimal distortion across global routes.

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Maximum routing resilience

  • Ensure call continuity through multi-path, Tier-1 prioritised routing. 

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Enterprise-grade stability

  • Maintain consistent performance for mission-critical voice traffic. 

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Priority issue resolution

  • Resolve incidents faster with dedicated monitoring and escalation. 

KPI

Improved call performance KPIs

  • Improved call performance KPIs.

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