Launch the transformation with hybrid cloud

Borderless growth, higher productivity and enhanced user experiences – enterprises know the benefits that hybrid cloud can bring. Yet it can be challenging to switch to hybrid and give up the control of a private infrastructure.

Tata Communications Microsoft Azure^TM Managed Service enables your enterprise to move over to hybrid with confidence.

The cloud challenges

The cloud is driving digital transformation, but IT is becoming a stress point. With little visibility and control, plus a lack of end-to-end service level agreements, it’s no wonder enterprises are holding back from cloud.

Tata Communications’ Cloud Migration Framework

We empowers enterprises to analyse, architect, migrate, optimise and manage a broad range of applications to the digital infrastructure, and we intend to become a consulting and migration service provider for them.

We provide a planned approach to move, operate and innovate on cloud.

The hybrid solution

Now Tata Communications have joined forces with Microsoft Azure to offer an innovative hybrid solution. Tata Communications Microsoft Azure Managed Service gives you unprecedented visibility and control, while improving resource efficiency.

Our complete, end-to-end service covers design, build, migration, deployment, monitoring and management of the enterprise hybrid cloud.

Take total control

Complete control of your IT estate with a single pane of glass
True global reach that offers reliable and secure connectivity
Pre-defined SLAs for critical and non-critical applications
The support of 300+ skilled professionals
Consolidated billing and invoicing

Gain competitive edge with hybrid cloud

Use the cloud more efficiently and optimise resources
Reduce time to market with application templates
Relieve the strain on internal talent
Stay future-proof with constantly updated technology.

Use cases

Private – public cloud deployment

Integrated, managed and secure hybrid clouds with a private instance hosted on Tata Communications IZO^TM Private Cloud and public instances on Microsoft Azure seamlessly connected through IZO^TM Private Connect and ExpressRoute.

Disaster recovery site on Microsoft™ Azure

Enterprises can deploy workloads on Microsoft Azure which acts as a secondary disaster recovery site managed by Tata Communications.

Manage hosting – public cloud deployment

Enterprises looking for an end-to-end IT infrastructure management provider to host proprietary solutions like SAP HANA, IBM Power systems in a dedicated infrastructure and cloud ready workloads on Microsoft Azure.

Service Plans

Service	Sub-Cat	Description	Scope
Cloud Managed Services- Support covers managing your cloud setup including native cloud security, backups and DR.	Mullti-Cloud Management	24*7 Support Helpdesk	✔
		24*7 E-mail and Phone Access	✔
		24*7 Monitoring of Public Cloud Systems	✔
		DNS and Web Traffic Monitoring	✔
		Real-time notifications and Alarms	✔
		Incident Management	✔
		Change and Release Management	✔
		Backup Management	✔
		MIs/VMs Management	✔
		Basic Patch Management	✔
	Security and Devops	Access Management (Users, Groups, ACLs, Servers)	✔
		Perimeter Support (Firewall, VPNs etc.)	✔
		WAF Management and Support	✔
		Anti-virus Management and Support	✔
		Continuous Deployment Automation	✔
	SLA and Response Time	Uptime SLA	99.95%
		Response Time	< 15 mins
		Resolution Time1	< 4 hours
	Reporting and Review Meetings	Monthly Health Report	✔
		Monthly Performance Review	✔
		Quarterly Business Review	✔